MonopriceReviews of monoprice.com

While most of the cabling I buy is good, the amount of time it takes to fulfill orders and ship is atrocious, even when you pay extra for shipping. Jobs are delayed because of this and is causing headaches. No response from their customer service when inquired. POOR CUSTOMER SERVICE, POOR ORDER FULFILLMENT

Intact packaging and quick delivery. Quick and straight forward assembly - the washers and bolts could have been better organized and not just a grabbag of hardware. Not all the parts were cut cleanly. For example, the headrest piece that is supposed to clip in before screwing in wasn't cut all the way through, so part of it broke off and wouldn't fit flush. Overall, decent quality build, probably wouldn't buy again. A lot of complaints are also that the seat is incredibly short. I am 5'2 and it's a perfect ergo fit. If you're any taller, the headrest might actually rest on your shoulder blades.

Lost original order. Replacement took three weeks. Wouldn't buy from again.

Update: Worked with Laura P to reach an agreeable solution to my original problem. It took over a month to get here, but I'm pleased with the outcome. I appreciate the effort. Ordered some headphones from Monoprice. Took them eight days after I ordered (and they charged me) to inform me that the item was out of stock and that I'd be refunded in 2-5 business days. Form letter. That's it. Called CS and was told the same. Here's an idea, charge people when you ship the item like reputable retailers. If you're going to take my money for a period of time without providing the agreed upon goods, at least pay me interest.

My order was not delivered again. It has been "rescheduled" for delivery 5 times. I requested a refund twice. Monoprice will not refund my money and customer service continues to lie to me about the "rescheduled" delivery. I'm done waiting. My next step is to dispute the charge with my credit card company on the grounds of "services not rendered", pursuant to the 1974 Fair Credit Act. If you are in a similar situation, I urge you to do the same. UPDATE: Monoprice again refused to refund my money telling me the delivery is now rescheduled for today. This is the 6th rescheduling. I'm done with their lies, and I'm contacting my credit card company at 3pm PST today 12/16 to file a dispute. Monoprice has become a terrible company. I have been a customer for 15 years. I'm now a former customer. UPDATE#2: USPS delivered my mail a few minutes ago, and Monoprice failed to deliver again on 12/16 as they said. Are they now going to tell me it will be rescheduled for the 7th time? UPDATE#3: The Monoprice escalation team contacted me promptly upon forwarding my previous correspondence and refunded my money as requested. Thank you for your help in quickly resolving the problem, Laura Polanco of Monoprice.

Edit: I am temporarily removing my negative review as Monoprice has reached out in an attempt to find a mutually agreeable solution

EDIT - after posting my review, a customer service escalation manager from monoprice contacted me. They quickly resolved the issue to my satisfaction. I have added stars to the review in recognition that Monoprice will do the right thing once the correct person gets involved. Bought a 27” Zero G monitor that had the DisplayPort input go bad within 3 months. Monoprice replaced it under warranty, and the replacement had the same failure in about the same time. An identical replacement was no longer available, so Monoprice would only give store credit as compensation. I added $100 and purchased the next least expensive comparable monitor, which has also now had the DisplayPort go out within 3 months. Again, an identical replacement is not available, and Monoprice will only give me a store credit, so I would have to add another $100 to get a comparable monitor. The quality problems and return policy make this a never ending cycle designed to extract ever increasing amounts of money from me for hardware that is destined to fail well short of the warranty period. I will never buy from Monoprice again.

UPDATE: After posting this review, Laura (customer service manager) promptly reached out to apologize and address this issue. She was extremely understanding of my experience and refunded me for the full amount while on the phone. In addition, she has offered to go above and beyond to look into the replacement parts (in the rare event that they are available). While the overall experience was quite frustrating, I am very satisfied with the support that Laura provided. Had I spoken to her initially, I know that this situation would have been rectified right away. If you run into any issues with your Monoprice product, I would highly recommend discussing the issue with Laura and her team, as she will ensure it is handled in a prompt and professional manner. --------- I wasted $304.84 on a defective product and want a refund. I purchased the "Stage Right by Monoprice Studio Workstation with Dual 3U Rack Bays and 61-key Keyboard Controller Tray" 2 weeks ago (11/29/21). The box arrived broken with damage to the desk. It was also missing several parts (plastic adapters needed to hold triad rods in place, etc.). It's impossible to assemble the desk without these pieces. I contacted support to request replacement parts by mail, and was informed that they will not ship individual parts. Monoprice refused to provide details about the name or dimensions of this part. The product is unusable and arrived defective, and I expected Monoprice to provide a full refund. Initially, customer support informed me that a refund was possible, but failed to disclose that they will only provide refunds or replacement if they receive the item back in perfect condition. The entire package arrived damaged. The original box is broken, and much of the original packaging was broken prior to arrival. Monoprice expects me to purchase replacement packaging and pay to return the item. This is a significant cost and burden, and Monoprice refuses to compensate me for these costs. I requested a claim 2 weeks ago and followed up via email 5 times in 1 week; all of my emails have been ignored. A claim was never opened and I have not received any support. I tried to write a review of my experience on the product page, and Monoprice blocked my negative review and will not allow me to post another. The company actively monitors reviews and blocks any negative experiences. Customer support refused to comment on this matter. I am very disappointed and frustrated by this experience. Monoprice should either refund me for the full cost or provide replacements for the missing parts; neither of which they are willing to do. They are ignoring my emails, refusing to open warranty claims, and removing my negative reviews from the product description. This is very misleading.