MonopriceReviews of monoprice.com

I ordered a USB-C cable and an S/PDIF (Toslink) optical cable. Simple, right? But there are so many USB standards, and Monoprice's web site doesn't do a good job of contrasting its "Charge & Sync" and "Data & Power" cables; I had to contact customer service who quickly responded. The AtlasFlex USB cable seems great with sturdy jacketing. Meanwhile it turns out there are full-sized and mini Toslink connectors on optical cables. Monoprice correctly describes their optical cables, but they could caption or label each picture with what kind of connector it shows.

They have what I need when I need it. I am an electronic field service technician. When I I do a service call the customer expects me to have what I need to complete the repair. I can rely on monoprice to have the equipment I need to complete the task at hand. I also am a musician .I enjoy home recording and playing. I have a few guitars and basses not to mention mixers microphones and various computer recording gadgets to play with. There is something for everyone at Monoprice.

Edit: Dear Laura and the Monoprice team, Thank you for your prompt response and for taking the necessary steps to resolve the issue with my order. I appreciate the expedited shipment of the correct item with upgraded transit time, as well as the contact information provided for any further concerns. I'm glad to see that Monoprice is committed to providing excellent customer service and addressing customer concerns in a timely and efficient manner. I look forward to receiving the replacement item and hope to have a better experience moving forward. Thank you for your attention to this matter and for valuing your customers. I had an absolutely terrible experience with Monoprice. I ordered a 1440p 144hz monitor from them, specifically the Monoprice 32in Zero-G Curved Monitor - WQHD, 144Hz, 5ms, FreeSync, HAS, VA. However, instead of receiving the monitor that I ordered, I was shipped a completely useless 400 feet wire that I had no use for. Upon calling Monoprice's customer service, they promised to email me within 48 hours to resolve the issue. However, it has now been 48 hours and I have not received any email from them. This level of incompetence and disregard for customer service is simply unacceptable. Not only did I not receive the product that I ordered, but I also had to waste my time contacting their customer service, only to receive no resolution or even an acknowledgement of the issue. Monoprice has shown a complete lack of professionalism and customer care, and I would strongly advise anyone against doing business with them. In conclusion, if you are looking for a reliable and trustworthy company to purchase electronics from, Monoprice is not the one. Save yourself the hassle and go with a more reputable company that values their customers and provides quality service.

It always have been a great experience to purchase from monoprice…my only complaint with them is the price they charge for shipping…it should be free at least if someone gets over $100 of equipment

So I decided to buy my husband a new subwoofer for his surround sound system. I’d never heard about mono price so I figured I’d give it a shot… worst mistake ever!! 2-3 business days.. more like a week later it arrives and box is barely hanging together.. hubby connected it to his system and absolutely nothing…. No light/sound anything.. had to put the old sub back. I contacted customer service and got no response at all.. then I get a email and rma number saying they were going to send another as soon as I send them pictures of it.. fine!! so I email them to verify that they received the pictures and then was told that I had to send the old one back first. So after showing you it doesn’t work at all. I have to spend my time and money to find a big enough box/shipping materials to ship it back.. after the back and forth we tossed it out with the trash. I guess we lost almost $300 bucks but oh well we won’t be using them again!! UPDATE!!! Hubby was smiling from ear to ear today!! Got a call from Laura from mono price and she’s absolutely amazing!! She made our situation right without hesitation!! She’s a prime example of what real customer service should be!! After today we definitely will be returning as a customer. Mistakes/accidents happen and she totally understood the situation and fixed it!! Thanks Laura

Ordered 6 Indio Guitars Monoprice as Christmas Gifts. 5 of the Guitars were either Damaged or not Indio Guitars even thorough they had the Indio logo There were no Serial Numbers They were pure Junk After many Phone Calls and emails and Pictures They finally sent return labels Of course we have to drive 50 miles round trip to a Fed Ex. Also they did not compensate us in any way No Coupons for future Orders I dread waiting for my Money to be credited back as I am sure there will be an issue.

Where's my stuff? Where is customer support? I put a small order in on 9/7 with an estimated ship date of 9/7. The order confirmation email says orders are shipped within 5-7 business days, but here I am 8 business days later, 10 actual days later, with no shipment email. Emailed customer support a couple days ago and no response. Monoprice used to be THE place for cables. What's happened? You're in trouble when you're outshined by eBay. Update: It took a few hours, but after I emailed the escalation email Laura reached out to me via phone/email, was very apologetic, and very professional. It's grating dealing with disgruntled customers, but it didn't come through in her voicemail. She didn't say this, but my takeaway is they're understaffed and Laura's having to bust it late on a Friday to try to keep up with all of the frustrated customers, which royally sucks, so I'm sorry for adding to the pile, Laura, and for somehow getting your name wrong in our correspondence. I hope you're able to staff up and get the help you need to get operations back in order She got back with me same-day after normal business hours on a Friday with a tracking number, and offered a small discount for the frustration. As a result, I am raising my review to 4 stars.

I ordered a MP Mini Delta V2. Shipping said 1-2 business days. 1-2 business days come, and it hasn't shipped. So I contact them. They say they have delays, but it should ship that day. It doesn't ship that day. I contact them again a few days later, and they say it should ship that day. It still doesn't. I still haven't gotten my product. Right now I have $200 in limbo with them. Disappointed. Edit: It's been a week since I ordered it. No tracking number yet. Contacted them multiple times through email, and I have gotten no response. I have used their contact form, and got nothing back. I have emailed the escalations email and haven't heard back. Is anyone even checking the email? EDIT 2: Got in touch with someone on the live chat, and they apologized for the delay, and gave a tracking number, saying it would ship today.