MonopriceReviews of monoprice.com

Not gonna lie, kinda my order never even shipped after a whole week which wasted a good 20 minutes of my time! Not impressed!

DONT ORDER FROM THEM IF YOURE IN A RUSH. I paid for 2-3 business day shipping and it’s day 3 with no updates & they haven’t even given it to the carrier yet. Customer service told me that they can take up to 72 hours to process the order but that shouldn’t matter if you PAY THEM for expedited shipping. I needed the items for a business critical job and they didn’t deliver which is why I paid for it to come sooner…thanks Monoprice… Look at the other reviews and Reddit saying the same thing, take your money elsewhere please.

An office chair came with missing head rest. They took 4 days to actually ship the item. Overall it took 10 days to receive their in stock item. The packaged appeared to have been opened once a repackaged. After talking to them i now have to wait several days to get a return shipping label. And I'm supposed to talk to the shipper. I asked if they could just send the missing part and they said that is something they can't do. What a hassle and a waste of time.

Ordered small simple cable over two weeks ago and never delivered, with no help from customer service.

I purchased the 5.1 w/ satellite speakers. It worked fine for 2 month and a week. Was listening to music and sub (w/ low volume and gain settings for sub, around 18% for each setting) made 2 pops and stopped working. 3 hours of troubleshooting my whole system to confirm the problem and it was the subwoofer. Long story short I could not get a replacement. I would not recommend Monoprice products.

When I hooked up the HTP-1 it would not connect to my Zapperbox tuner because the HDMI handshake failed causing repeated connection retries and failures. It also would not connect to my Focal Supra subwoofer via the adapter that concerts balanced output to RCA (the form Focal uses). I had placed a call to their support on this latter issue even before I bought the adapter. They never returned that call. So, it was time to return the product to them. When I called I was told by the rep that she couldn't authorize returns but would send the request to the department that did. Finally, she agreed to give me an RMA number but still told me I would need to wait for return instructions a day or two later. This is, by far the worst service I have gotten from any audio distributor. How can you sell a defective product, not provide support, and make returns difficult, expecting to turn a profit. This will catch up with you Monoprice.

scam company - signs me up for an account I NEVER ASKED FOR!!! can't log in to the account to close it cause I don't have the password and when requesting a password reset NOTHING is ever emailed to you - strangely enough their advertising emails seem to flow just fine - 2 in the very first day!

Waiting on a refund for a V12 V2 subwoofer which went faulty with a common unfixable amp issue and opted for a refund since I am in UK and already purchased an alternative replacement. Original request was mid Dec 2025, been going back and forth since with excuses around IBAN bank details not correct etc etc. Provided alternative bank details with are correct on 19th Feb 2026 and have heard nothing apart from the waiting on the accounting team! I'll be seeking a refund from my credit card company if this does not get resolved.