MonopriceReviews of monoprice.com

These people are crooks. I ordered an item that did not perform as advertised. I used the contact form to request a return label for a refund. They said they'd email me the label. The never did. I followed up online and they said I wasn't allowed to get a label from them, I'd have to pay for shipping. I called their customer service, some guy named Thomas, who said they would send me a label and that I'm entitled to a refund. Finally they emailed the label. I immediately shipped back the box to them. The day it as received I followed up with their customer service via email to make sure I would get my refund. No response. I check my credit card online and they issued only a partial refund. They are trying to steal over $20 from me. DO NOT DO BUSINESS WITH THESE CROOKS. Now I have to waste even more time doing a credit card dispute resolution.

I've always found that most companies will have some issues regardless of their quality so customer support is what's most important. I purchased a 3D printer even after hearing of a common issue with the heated bed dying. Sure enough, after about 15 hours it died. The problem seems like a design issue where wires are being crimped, and it's an easy enough fix. I fixed it and decided to buy a replacement bed to have on hand. Enter customer support. I first tried the chat option. The first agent couldn't answer my question when I asked them to explain the difference between two item numbers. They asked to transfer me, but then the window closed. I tried to reconnect and was greeted with a message that no chat reps were available- try again later. That's a horrible message to read when I'm trying to get support now. So i tried to call, but I was informed that I had an approximate wait time of 32 minutes. At 21 minutes the phone disconnected. Monoprice products aren't top tier items, but I've had good results with them in the past. It's a grab bag and you get what you pay for. To be fair, I've never had to contact their support before today, but I won't ever do it again. I will gladly pay extra to any company that has better support and believes I'm important enough to answer when I call.

I have been a customer of Monoprice for many years. Always quality products at reasonable prices. A recent purchase was the 15" THX Ultra Certified 1000 Watt Powered Sub woofer. In a word "awesome". This speaker produced fantastic bass without being obnoxious. This sub woofer stopped working, however Monoprice customer service came to the rescue. Not only are they going replace the unit, but they also provided a return shipping label. I highly recommend Monoprice.

Warranty is great. I submitted an RMA request and they dispatched a new cable without any questions. Great service!

Monoprice sells quality products for fair prices. They stand behind their product with excellent customer service. I use them for all my HDMI cables and Apple charging cords.

Great products! Great service! Thank you!

I bought one of there 27" isp gaming monitors, the guy who sold it to me was super pushy and said it was the best brand/ screen on the market compared to others. I was skeptical since I have never heard of the screen and should have researched it first. The screen didn't last even a year, the power supply was cheaply manufactured and actually fried out due to the capacitor not being properly soldered. I emailed monoprice and they stated they don't even carry the parts or power supply to help send me a replacement and told me to go purchase the power supply else where and best of luck... I will be posting a video on youtube with the email convos and my problem, and I will no longer buy or recommend monoprice to anyone I know.

Received my replacement quickly and it arrived in great shape and is already installed.