MonopriceReviews of monoprice.com

Fantastic service from very professional staff!

I have been trying to resolve an account issue since October. I have called and chatted at least a half dozen times over the last 3 months. Everyone that I talk to has been friendly. They indicated that they needed time to research my issue and would contact me either soon or the next day. To this date, no one has contacted me. Love the products both professionally and personally, but the customer service is woefully inadequate. comment added 1/30/2019 I was contacted by Paul within a few hours of my 1-star rating. Before I had the opportunity to respond the next morning, my issue had been resolved. Whether by coincidence or direct action on Paul's behalf, my issue was resolved.

I've bought quite a few items from Monoprice and they have all been fantastic. Quality workmanship and materials at a very good price.Customer service has been awesome and they ship very quickly.

Knowledge Trustworthy Simpathetic to my Needs Patience

Good Quality Competitive Price Excellent Customer Service This is not a cheap electronics outlet. Most products are good and cost effective. Customer service is first rated.

So I had ordered these Apple lightning cables through them and since they brand it with lifetime warranty....I tried to give it a shot that the lightning cable which I brought in 2014 has stopped working. They rightly so agreed to replace it for me but during thanks giving break it so happened that they didn't get my communication and cancelled the RMA. So when I contacted them back they rightly agreed it was a mistake at their end and were ready to sort it out for me. So definitely a great company and they keep their word.

Ordered a 16 inch drawing tablet for sons Christmas. Came with a bad pen. Call Monoprice on Jan 2nd. Was promised a new pen would be shipped out and arrive in the next 14 days. Called back on Jan 22nd to find out no pen has been sent out. Also found out they never planned to ship it. Wasted 20 days waiting for parts, son still can’t enjoy his Christmas gift because Monoprice’s lies. Best Monoprice would do is a 25 dollar refund and told me to get parts from a third party vendor from Amazon. Still waiting on parts for sons Christmas gift. What a sh**y job Monoprice. I waiting for a pen from Amazon and hope it works with tablet or I got to find another one. Will never order from this company again after waiting for 20 day and no one at company tried to reach us. Company had my phone number and my email. Company didn’t contact anyone, just lied and failed to ship out replacement parts. So I’m posting on reviews sites today my experience with this company. Thanks Monoprice for F-ing up my son Christmas. About our talk on phone Company was smart and short they did not ship out parts refund 25 dollars and had me order a part that was not compatible> More loses out of my pocket . Then offered a refund for tablet minus the 25 use to replacement parts. Just a bad experience all the way around. I will never again dell with Monoprice. Wasted 2 weeks waiting for them to ship a part > They lied and never ship out parts. Lies Lies Lies Monoprice!

I bought my pen display tablet in November 2017. In December 2018, my Mac updated to Mojave and the tablet pen stopped working. I went to Monoprice to find some updated drivers, and they said they would look into it. I rely on this tablet daily for my job so time was of the essence. After a week and a half of me asking for an update, they finally said they were not planning on updating the tablet as it has been discontinued. I told them I needed a solution ASAP and eventually, they agreed to issue a store credit for me to purchase the updated pen display tablet. Alright, so I sent back my tablet, and they finally applied the credit. I go to purchase and they have ZERO PEN DISPLAYS AVAILABLE FOR SALE. I have now gone a month and a half without the use of my tablet. This has caused major inefficiency and inconvenience. I asked for them to return the credit to my card but it was "past the 30-day mark" and is only a store credit now. Long story short, they have my tablet, there is a bunch of money sitting on my account that I will never ever use, and someone else is getting my tablet business.