MonopriceReviews of monoprice.com

I ordered some HDMI cables, the products themselves were good, and so far have met my expectations. This is a 2 star review for their shipping and customer service. I paid for expedited shipping 2-3 business days. It arrived after 10 business days. I contacted them multiple times during this and was told they have made a lost package claim with USPS and I should here from USPS soon. I never heard from USPS, and when I checked the tracking it was never lost it just sat in their warehouse for 4 or 5 days before it was even checked in with USPS. Before the package arrived but well after it was already late, they offered me a partial refund of the shipping cost once the lost package claim was completed. When the package had finally arrived, and I still hadn't heard from USPS, I contacted them again for the 4th or 5th time. This time I apparently was lucky enough to reach some one with some authority or empathy I'm not sure, but they finally refunded me for the cost of the expedited shipping and nothing else. So, I would not purchase from them again unless I want to pay top dollar for a decent product and have it arrive kind of whenever they feel like shipping it, and deal with the less than enthusiastic/helpful customer service.

Well I ordered a bike the green bmx with motor over a month ago I still don't have it micoprice won't send me the bike

I have purchased cables from Monoprice before and they have been ok, but given my recent order, which I still have not received, I would urge caution if you need anything sooner rather than later - make that MUCH later. Current order was placed and paid for on 9/25. Confirmation email said "order will be processed and shipped shortly." A 9/29 email said it was expected to ship 9/29. I received nothing further, so on 10/03, I checked the site to find that the package had been "tendered" for shipment on 9/30 and was now across the border from Monoprice in Ohio - only a few states left to go.

Stereo cable when it worked the other end did not work at all when inserted all the way into female end of Jack. Customer service said they would replace the cable and send me a new one since I was a long-term customer. Within 10 minutes of receiving the notification that they would send me a new cable I replied to them that I would be moving out of the hospital I was staying in and going home and I would not be at the original mailing address for more than 2 days and supplied them with the change of address. After three or four emails from a customer service person who could not seem to be able to write a complete sentence she informed me that they could not change the address unless it was an order placed more than 6 months ago. I stated to her repeatedly that the original delivery address was an orgon transplant rehabilitation facility and I would no longer be there. She didn't seem to be able to comprehend this and told me to ask a neighbor to forward my package to me after my neighbor picked it up. Maybe somebody at the hospital will be able to figure out who it belongs to and forward it to me but I am not holding my breath. After all these years of buying things from monoprice I guess when they moved from California to Kentucky they had a really bad time trying to find anybody that graduated from high school to work in their customer service department I will not be doing business with monoprice ever again.

Ended up with a desk with a missing piece. Resolution through customer service was going to take 3-4 weeks to get a replacement desk just for one little missing piece. The product is nice and exactly what I wanted but I can’t recommend buying from a company that is unable to resolve customer issues in a reasonable amount of time.

I purchased speakers from Monoprice. The very next day they cut the price on them pretty significantly. I contacted their customer service team to see if they'd price match. They said yes and told me they'd email me for more info but never did.

I used to be a loyal monoprice customer, but I think I'm going to look elsewhere. I placed an order for some cables that I needed last minute and paid for overnight shipping. A week later, no cables and can't get through to customer service by phone or email. The chat bot said due a warehouse move (that apparently is taking two years...), orders are taking 5-7 days to process. When I opted to cancel, the bot said the cancellation would to 24-48 hours because it had to go through the warehouse. Hoping for a refund, but not holding my breath. Sorry monoprice, Snap One has you on reliability and customer service.

I have never ordered from Monoprice before but saw a good deal on paper for a monitor so I decided to give them a shot. I was given a shipping date when I placed my order that ended up shipping a full week after what was promised. When I got my monitor the overall image quality and build felt lacking, although I will give it a star for living up to the advertised specs for the price. I decided to take advantage of the 30 day return policy and returned the monitor. However, customer service declined to provide a label and I would have had to pay 1/3 of the cost of the monitor for FedEx to ship it back. Overall between the delayed shipping, the lack of return shipping, and shoddy quality(atleast with the product I ordered) I would avoid Monoprice unless you know what you're ordering and stick with a bigger more reputable brand with friendlier policies.