Berry S.
Faulty Website and Bad Costumer Service
I’ve had this misfortune of having 3 separate orders canceled because their website doesn’t keep track of whether or not things have been over sold. On top of that, when the first of these orders were canceled, within a few hours of it being placed, they refused to let me canceled the other half of my order which was parts for the canceled half. They told me I’d have to tell the post man to keep it when it arrived, even though it still shows that it hadn’t been shipped. I attempted to reorder the canceled half on two more occasions, both with similar results, although one was kept open for four days before being canceled. When ever I reached out to ask what was going on I received short vague emails filled with poor grammar and it even seemed like some sentences were just unfinished as they cut off mid thought. They’ve got cheap stuff so I guess you get what you pay for.
Response from MonopriceMar 8, 2019
Berry, I apologize for the cancellation of your order as well as the experience you had with your support staff. If you still need assistance with this please email me directly at [email protected] and I will help you resolve these issues. Paul S. CS Manager