MonopriceReviews of monoprice.com

Warranty process was extremely easy and fast

Purchased Apple cables several years ago and one of them stopped powering my iPhone. With Monoprice's unlimited guarantee, I easily went online into my account and requested a new replacement. It was that easy. Monoprice followed up with me via emails and provided me with a tracking number. Several days later it arrived. I couldn't have been happier with the whole experience.

Worst experience of my life, first set of headphones I ordered were cancelled after two weeks with no explanation so I thought I' would try again, now after waiting a further two weeks the item is still showing as unfulfilled, I have contacted Monoprice UK several times without reply and am now trying to cancel the order myself for a refund, completely useless, avoid if possible.

My order NEVER arrived at my house. For some reason the Shipping Company returned it. Monoprice never contacted me about this issue until AFTER I sent them an email asking where my cables where. Then after 2 more days they told me the order was returned as un-deliverable. At that point they elected to CANCEL my order. I consider this a RUDE BUSINESS PRACTICE. When someone orders something they expect to receive it in a timely fashion. I will NEVER deal with this company again and suggest you do not either.

Good cable for great price. Especially good since it has the tab protection. Website says ships that day if ordered by 2pm Pacific--I ordered at 1 and it did not ship until close to 3pm Pacfici the NEXT day (more than 24 hours). I paid extra for 2nd day and got it 5 biz days after order; had a tech on site special for a project with these and missed that window. Two messages through the customer support website contact page have been unanswered.

so far all theirs products works as expected. I've bought video and audio devices, and now a 3D printer and filament. love their products and the customer support is awesome.

The items themselves were great and work well, but the 3 star review is due to shipping issues. To keep it short, never got a tracking number so I had to contact monoprice every time I wanted to figure out what was going on. From payment of order to getting the items it somehow took 2+ weeks to get 3 charging cbales that would fit in a envelope and their standard shipping. Besides shipping, the website, support, and product was great.

I have shopped at Monoprice for many years. From the very first time I contacted customer service years and years ago with an issue they have always been more than willing to help. I have never been given canned answers or responses, never been asked to buy items(because they are not in the business to sell people that call them or email them anything). They always listen to my issue and do everything they can to resolve it. Support from them has always been top notch and with the support and care they provide and the items/products they sell I will always be a customer. Thank you Monoprice!