MonopriceReviews of monoprice.com

MONOPRICE....HORRIBLE CUSTOMER SERVICE. i ORDER ink refills 3 days ago and they charged my card but can not tell me if it has shipped. NO supervisors until next year! Bullshirt experience stay away. They use to be good! UPDATE 12/26 Got a call from sales (not manager) saying wont fulfill order and I wont see my money for 3-5 business days. No apology no offer to comp a sale nothing! They have gone down hill in the few years since I ordered from them and won't order again. The call I got was from some sales clerk. the manager didn't even bother like his reply said he would. BYE MONOPrice.

I placed an order for Laser Measure. After almost one week received an email said order was cancelled without any explanation for the reason. I believe they try to sell some item they never have at lower price and then cancel those orders since they already have your information. Now I start receiving marketing email from them.

I ordered some cables and should have arrive on Friday. They used a third party freight and said the business is closed. We are not close and receive packages from both UPS and Fedex. I called on Monday and the first customer services rep (CSR) said I will received it by 2:30pm today and if there is any problem from the shipper, they will call me. I called after 3pm and the CSR told me I won't be getting for at least another day. I asked to to cancel the item, she said yes. I did not receive an email, so I called again, another CSR, named Angel, said I just have to wait and can't cancel since it already went out. I need to call the shipper myself. I threatened to call my credit card and write a bad review if i do not get the item by end of day. So Angel called the shipper and called me back to tell me that they are shipping the items back to them. They can't issue the credit until they receive the items back. Keep in mind that i never receive the items, so why do i have to wait. I wonder if they won't receive the items back, does that meant i won't get my money back.

Terrible customer service and giving me issues returning a DOA item.

Great product, great prices, great service. I get all my band cords here and anything else I can!

I bought a Christmas item on the website for a family member. Four business days and a Saturday later I received an email saying that it is out of stock. I figured it was a email saying my refund was processed. Instead the money they took quickly for product they don't have will be refunded in 5 to 7 business days. Shady business practices, never again will they get any of my business.

Great selection and always superb. Us timer service. Either online or at their will call location in Rancho Cucamonga.

Monoprice customer service team is excellent. I had an issue with one of my orders and they resolved it very quickly. I'm excited to order more stuff from Monoprice knowing they have a world-class support team! Thanks