MonopriceReviews of monoprice.com

I've been a Monoprice customer since September 2012. I've been very pleased over the years with their products, and will continue to purchase from them when I can. Recently (about 3-4 days ago), I left a review for a product I purchased 1 year and 1 month ago (I even said so in the review). While I love the product (and I am still able to use it), it broke. I tried twice to leave a review, with a picture of the damage, and it was deleted both times within a 24 hour period. No notice, no explanation. My review was not derogatory in any way. Did I do something wrong? Is there a time limit to post a review after a purchase? It would be nice to know the reason. edit: Paul was able to fix the issue with my review with minimal effort. Much appreciated! I can't edit my review on the Monoprice site, but I would up it to 5 stars (over my 3 star rating), giving a 4-star average. I was also sent another pair of cans to replace the broken pair. Very, very nice! Paul, I really appreciate you!

Got my mini pro for Xmas first 3D printer. Prints really beautiful if u get the right settings. As for customer service, well. Takes them about 1 day to respond for each of my emails. I reply to my emails the second they come in. I got a reply from them and replied back instantly and they keep taking a whole day to respond :/ Although for the resolve part, they have offered me a replacement within my first email so that’s good.

I found what I was looking for quickly. I had a question , which the chat came into play. Very friendly and professional help on the chat line.I felt valued as a client even though I was buying a small line item.

Picked up three ring doorbells and like always they under promise and over deliver.

I was introduced to monoprice by a friend (6 years ago). Since then, I have always had, positive experience with their customer service. The only products I have purchased have been mobile device cables, which not only have lifetime warranty, but are very durable. These cables (especially the lighting cables)are so well built that they last longer than the cables that come with your mobile devices. One of the best companies to purchase products from!!!

I have purchased items from monoprice for the last few years, mostly cables and computer accessories. All my purchases have been very good. The quality of the cables has been second to none. Recently, I purchased an item that I decided to cancel. I was a little late to notify them, but customer service was very responsive. I highly recommend monoprice.

After a few months, my lightning cable broke. Within a week, Monoprice replaced it, free of charge, no questions asked. Very nice company!

Love the cables and the price, both are the best. Don't love the shipping estimate vs. actual delivery time. The original delivery date was four days. After I placed the order it went to seven days. Actually received it fifteen days after placing the order. According to the FedEx tracker It sat in my city for four days before it was delivered, and then it was logged as being delivered when it wasn't. It showed up via snail mail the next day. This long delay in delivery is the same experience that I had the last time I ordered from them. I'll still use them as I love the price and quality, I've just downgraded my delivery expectations.