MonopriceReviews of monoprice.com

Monoprice made the best out of a frustrating situation: I ordered two HDMI cables with particular specs I was after. The package arrived with cables of a lesser spec. I interacted via chat and got two replacements sent out (no return of incorrect cables requested). The replacements arrived and were again the wrong cables. I could tell what was going on, the item number was being printed on the wrong cable. The warehouse was picking the correct item number, but the cable contained in the packaging was incorrect. When contact via phone support, they refunded my money and said to keep the cables. I used the money to buy a different item with the specs I needed. Essentially, I ended up with four free cables as they tried valiantly to help.

I purchased a soundbar from Monoprice. I also purchased some cables with it to hook it up to my TV, my cable box, and my turntable. It wasn't working with some of the cables and some of the input devices. A person from their tech group helped me a lot to get the whole thing straightened out -- including sending a new soundbar. The amount of help and the amount she spent with me was definitely over the top. The new one is now working and I'm very happy.

Purchased two Lightning cables. They stand by their lifetime warranty and exchanged a defective unit without any hassle. Customer service was pleasant and prompt. I will continue to use Monoprice as my go-to electronics supplier and would highly recommend them as well!

My sons 3D printer stopped working properly, I contacted the company to see how I could send it in for repair it was out of warranty. To my surprise they went over and above! They sent me a prepaid return label and told me that even though it is out of warranty they would replace it for FREE! I will always be their customer! You do not get that Type of customer service anywhere these days!!!! I am very impressed!!!!

After waiting months for it to go on sale, I ordered an expensive item from Monoprice on Black Friday. On Tuesday, I got an email saying they cancelled my order (with no explanation given) and asked me to reorder. But the item was out of stock on their site. I passed on several good Black Friday deals from other retailers to purchase from Monoprice. But since they didn't cancel until after Black Friday & Cyber Monday, I missed all the deals and would have to pay hundreds more to get the same item. Their customer service offered no apology or explanation.

Great product ultra slim CAT6 works well Customer service is very knowledgeable and efficiency to resolve an issue Thank you Monoprice Van Truong

I've been buying products from Monoprice for several years. Prior, I would always get my cables, routers and other techie stuff from BestBuy. After discovering Monoprice, I no longer any other retailer for my techie needs. Great prices and quality products.

Bought some cat5e cables. Thought I selected 25 foot but got 10 foot instead. The web cart did not show the lengths I selected in the description so I missed the error. Called Customer service, the offered no remedy. Basically they said I got what I ordered. I like Monoprice a lot but this time they failed.