MonopriceReviews of monoprice.com

I used to like this company but they now will send junk daily to my email. I 've twice tried to unsubscribe but they keep sending stuff. They do a good job, just block them immediately as they will load you email box

Positive: well its quite cheap and the website is working accordingly. Negative: The goods I ordered never reached me. End of story. Enjoy.

I ordered a UCB-C to Lightning Cable. They sent me a cheap cat-5 cable. There is no phone support, no email support. I used the Chat Support and it took me 10 minutes to figure out how to take a picture of the wrong product, upload to a website, so they can see it. Update: they did reached out to me candidly, FedEx me two correct cables and did refund, which I did not bother to check for $10. I am updating from 1 star to 4 stars.

We bought 50 of their docks and they're frying our MacBook pros because of poor power specs. They won't return or refund. The same docks cause many issues with our Lenovo x1 carbons as well. After Monoprice saw this review on Trustpilot, they immediately got ahold of me and replaced the failed devices within days and resolved the problem. Disappointing that their support system didn't work and it took a Trustpilot review to get the help we needed. We're happy with their response after posting this review though.

I bought an IEG powercord for my desktop PC. About my Monoprice experience : Great cord, little price, little delivery time, weird Company name. Thankyou Monoprice.-Al Rice

Monoprince customer service is horrible. I had cat 6 cable part of their recall. They sent the replacement cable to the wrong address, even though I had filled out the address on the recall form. They sent it out again, but ground, and taking over a week to arrive, too late for me to use in the project. Customer support never answers the phone, and when they do they take 24hrs to get back to you on anything. Best to avoid if possible. -- Update -- Finally was able to get ahold of the CS manager and was able to get a new roll shipped out in time. I do appreciate the time and effort he spent to reach out and resolve this issue. Upgrading to 3 stars because I feel there were so many errors up to that point.

Recently I purchased what I thought were charging cables for my Iphone 11 from Monoprice. I purchased the wrong charging cables, they were for the iphone 11+. Easy fix right? I can just exchange them for the right cables. After I sent a exchange request, I was sent an email saying my exchange request was "outside of our return policy" and Monoprice was canceling my request. There was a link to explain why, but the link was broken!? I have never used the cables and they are in the original packaging. I'm a long time customer and I think whatever Monoprice's return policy is, it sucks. UPDATE: Monoprice Customer Service Reached out to me and offered me a more than fair solution to my problem.

My favorite place to buy cheap good electronics!