MonopriceReviews of monoprice.com

I have never purchase from monoprice before, this was my first experience and I wouldn't recommend anyone purchase from them unless they want it to be a 2 month experience. I ordered a tv mount for above our fireplace. We received the item, there were not instructions or a packing list included but we started to assemble the mount from some online instructions we found. After we started assembly, we discovered one large piece used on the tv for mounting was missing. There should have been two and instead was only one. I contacted monoprice to see if they could ship the missing part. Instead of taking care of it they told me they would issue a one time return shipping label for me to send it all back in order to get a new mount. I will have to unassemble what we have done, get the mount shipped back to them (amid a pandemic and stay at home), wait for them to receive it and check the item, and then wait for them to resend a new tv mount, and then reassemble the entire tv mount. This is so ridiculous, it is their fault for not enclosing all the items, one would think they would want to go above and beyond to rectify it. But they want me to go out of my way when it wasn't my fault they cant make sure to enclose all the pieces or even a list of what should be included. UPDATE: Paul reached out to me personally to apologize, he has since overnighted a new tv mount, and supplied a pre-paid label to return the original mount. The day the new mount arrived, Paul called to confirm I received it. Paul really turned everything around and I was very appreciative of the customer support he provided.

I've never had a bad cable from Monoprice nor a bad anything. To this five star rating I now add customer service. I ordered a cable and was told it had shipped. I have no doubt that it had however it never arrived. I contacted Monoprice to confirm that it had been shipped and they concluded it had gone lost and not only sent me a new cable, sent it FedEx. This is a class organization, one I can highly recommend.

after having some problems with my voxel pinter monoprice was more then happy to assist me with fixing this. the voxel part wasn't available that I needed and after speaking with chris he kindly offered to send me a replacement sla printer for the troubles of waiting 4-6 weeks for parts. couldn't be more happier

Horrible company. Do not buy from them. I placed an order for an item, and package said it was mailed, never left building. Person told me item shipped, 7 days later never arrived. Total of 12 days and item still didn’t ship out. HORRIBLE!!!!!!!

As long as you don't expect to get your items on-time -- you'll be OK. I would not have an issue - but the fact that I am paying for shipping - the least you could do is ship timely and provide realistic delivery dates. Placed 2 orders within the past 2 weeks - both are / were late

MonoPrice has great quality products, great prices and great service. Not only that, when things go wrong, they make it right. Even when it's not their fault. Recently, I ordered some cables and they were shipped, shortly after my order. They got delayed in the mail. After a month, I contacted MonoPrice and requested a refund. They gave me a refund on my card, within a few days. I eventually got the cables, but I sent them back, having already acquired cables, locally, as I was not able to trust the mail. I am happy that MonoPrice gave me a refund, even when this delay was, ultimately, not their fault. Thanks!

Recently ordered subwoofer from Monoprice to replace a larger one that went out. In addition to the great performance and very reasonable price, it arrived in one day! Also have ordered cables, adapters, etc. They are the perfect source for both mainstream and specialty electronic items.

Monoprice continues to be my first and only stop for cables, adapters, accessories for over 10 years. Great product selection and top notch customer service which never disappoints!