MonopriceReviews of monoprice.com

They had a special event last year selling their Dark Matter monitors at a great price - unfortunately, they didn't expect so many people to want to buy their monitors and took money only to cancel most orders a week later. I was one of the many canceled orders, got an email telling me that I would get a code linked to my email and be able to buy the monitors once they come in stock again - which was a lie, since they have since then deleted it from their website and the email notifications for it coming back to stock were triggered, though the product is not on the website so they trigger disappointed buyers even more. Overall, the support was "friendly" with their template emails and the products have a good price but I wouldn't buy from a company that blatantly lies to customers anymore.

UPDATE: Paul from customer service reached out to me and went above and beyond to resolve the issue. I have received my product and I was also sent a replacement. I was going to average it out but as Paul went above and beyond I will be amending my review to a 4 star. There was an error in my shipping address. I had initially called DHL Australia as with the time difference it's much easier for me. They were genuinely helpful and while they weren't able to redirect the parcel without the sender requesting it the customer service assistant was able to ensure the parcel didn't go out for redelivery and even offered for me to come pick it up. I decided I'd stay up and wait for Monoprice customer service to be available and see if they'd be able to make the change with DHL. The drive to the airport is a long one and I've had to make these changes before as I have recently moved house without any issues for other deliveries. The DHL customer service rep said it wouldn't be a problem if Monoprice initiated the request. Monoprice refused to initiate the request for security reasons. I offered to provide photos of bills from both addresses to prove my identity and protect them from any fraud claims. I was willing to work with them to try get some sort of a solution but they weren't able to offer me anything. Your rep legitimately couldn't offer a single solution to the issue. I'm not sure if it's just because it's a different country but I'm used to a much higher standard of customer service. "No" isn't a resolution. There was no service offered and now even if I enjoy your product there is no way I can in good faith recommend it to anyone.

This is a great company. My headphone wire was damaged due to no fault of mine (I only use them, carefully, at home), and they sent me a free replacement. This almost never happens with headphone companies in my experience and I really appreciated it.

Received the wrong product (ordered 50' cable - received 10' cable) and no response from Monoprice. Have had good experiences for many years with Monoprice but their phones aren't being answered "due to covid" and multiple emails are getting no response. Because Monoprice has such good pricing this is not a dollar issue but more of a principal issue. The conclusion is not to shop at Monoprice until they get their act together. UPDATE - Subsequent to my review here, Monoprice got in touch with me and more than compensated for the initial lack of response. My faith in Monoprice has been restored!

I placed an order on Monday and the website said it should ship that same day. It didn't. On Wednesday, it didn't ship and so I emailed customer service. I did not receive a response and decided to email escalations at monoprice.com which has been mentioned in the companies responses to reviews. It looks like they finally sent the info to UPS but they don't have the package as of Friday @ 10PM PST. I have never received a response from either of my emails to them. EDIT: Monoprice reached out and resolved this issue beyond what I could have asked for. Thank you.

I've used Monoprice in both a personal and professional setting, finding the quality of goods to be fantastic for the cost. During this time naturally I have had a few issues, postal problems or manufacturing defects, however every time their support has been exemplary in resolving these incidents; couldn't rate them higher for their customer service. Keep it up.

Ordered an Monolith amplifier back on 12/15. I receive an email shortly thereafter stating there are shipping delays. I email immediately afterwards and request order cancellation. 3 days later it ships anyways. The product then gets lost in shipping. I have been told on multiple occasions that it would be handled and I would be reimbursed. It is now 30 days later and I still haven't been credited back the funds. Horrible business practices and customer service. Sad I have to reach out and dispute charges with my credit card company when they should have done the right thing weeks ago.

I ordered the Monoprice Select Mini 3D printer a few weeks ago, it was supposed to be delivered on Monday, and its still not here on Friday! I also had to pay a customs fee, which i wasn't aware of. I was looking forward to using the printer, but now i feel deflated as there's still no resolution to my issue