MonopriceReviews of monoprice.com

Save time and frustration when ordering. Go to Amazon for monoprice items when possible.

I placed an order on August 19, 2021 for some PLA for my printer. After about a week of order status "in progress" I reached out to get a status update. Customer service responded that they were experiencing shipping delays and it would be processed soon. After contacting Monoprice a couple more times, as of September 8, 2021, my order has still not shipped! And, they still can't tell when it's expected to ship! Terrible customer service. I used to order from them all the time but will no longer do business with them.

I recently found myself in the position of needing to install cabling in a new property. After hanging around on reddit for a while and reading all the good things people had to say about Monoprice, I decided to check them out. The prices looked very reasonable and the products were of good quality - so it seemed worth a punt. I placed an order for some fairly basic network parts (ethernet cable, patch panel faceplates etc.) on 8/19. On each of the items ordered, a chunk of green text promised: "This item should ship tomorrow if ordered within [time period]". Another message later explained that they were currently experiencing logistics issues due to a warehouse move and shipping may take a little longer than normal, which isn't an issue - I can accept these things happen and it may take a few extra days. Thus far, it's approaching the 3rd week (on Thursday) and my order has yet to even ship. According to the customer service representatives I've spoken to - when the order finally does ship - I can expect it to take an additional 5-7 days (the timeline I was originally promised) on top of that. Every agent I speak to on the phone or by chat says the same thing (almost word for word) leading me to wonder if they're perhaps following a script? Around the 1.5 - 2 week mark I decided to come here and read the reviews and I see others are having similar experiences. Despite multiple assurances that "the order will ship today or tomorrow" and/or "I will request that the warehouse ship it soon", nothing changes. I feel as though I'm being fobbed off and strung along with excuses with no actual progress being made. I emailed escalations[@]monoprice.com yesterday ( please don't ask me to do that, because I already have) requesting some kind of resolution because this is becoming ridiculous. Hopefully I'll get a reply soon. I can accept that additional delays are inevitable during a warehouse move, but "5-7 days" suddenly turning into 3 weeks (and counting) is in no way acceptable and I'm beginning to give serious thought to cancelling my order and buying elsewhere. Cheap prices are great, but they don't mean much if you never actually get the items you've ordered. This is my first time dealing with monoprice, and thus far I can't say I'm impressed. I'll come back and update this review if and when things progress. Update: Apparently my order has now been packed, but not yet shipped. Just got a notification that a couple of things from my order have been refunded because they were apparently out of stock when I ordered them (despite the website saying they were in stock) which is disappointing I guess.... Update 2: Looks like my order was shipped on the 11th. It's currently with FedEx and in Indiana. Should hopefully be here soon... Update 3: My order arrived last week on Thursday. I have my stuff and I'm glad, but what an ordeal.

It's taken a week to package a 2 dollar cable, tracking is basically non existent, communication sucks. Was told my cable would be delivered today but when you check the site it says it's being packaged. I will never order from them again. Update they still haven't contacted me yet. I finally got ahold of someone and they blamed it on a warehouse expansion. Not my problem. 2.5 weeks to get a cable is ridiculous. The actual rating should be negative stars.

This is my first experience with the company and it will probably be my last. My situation echos most of the other recent ones that I've read. I ordered my item on Aug 25th and nothing has happened. When I have communicated with someone on chat they just tell me there are delays with no details on when it will be shipped. When you see their Notice under an item your purchasing that says: "We expect most orders to be shipped and delivered in the next 5-7 business days" assume that your order doesn't fall into "Most".

Delayed Shipping from August as well. Same thing with customer service, tell you the same thing every time you call with no action after the call. The agents comments are so exact I am sure they are reading from a script. Save yourself the hassle, buy from someone else.

Placed an order on monoprice as everyone else has, order got split into 2 parts. Requested next day delivery before 10:30 AM. 11:00 AM still no package and no updates on the other part of the order. Called customer service and wanted to know what is going on and not really helpful. They said something about the Kentucky warehouse having delays, well according to your website when I ordered there was no mention of delays. I am doing an install in a house and needed those items quickly. This is not the monoprice I have come to know. Maybe next time I should just go Amazon Prime.

Wow! one day shipping?? I have been waiting 5 days so far! I think if they were to "open a new location" and delay shipments they would be more transparent in the ordering process. Luke