MonopriceReviews of monoprice.com

I placed an online order on 8/15/2021. According the email confirmation of my order, the estimated shipping date was 8/16/2021. I live chatted with an agent on 8/25/2021, as my order had not shipped. I requested a refund and was told that I would receive an email confirmation and a refund to the original form of payment within 3-5 business days. I received no email confirmation and no refund. The order also did not ship. I live chatted 5 business days later, on September 1, with another agent, and recounted the details above. I again requested a refund, as I have already ordered and received similar products from another company (and for about half the price Monoprice charged). He said that the order was in process and should ship out within 1-2 business days. I insisted on a refund. I was again told that the refund would take 3-5 business days. I pointed out that I was told the same thing 5 business days prior, and I still have not received a refund. He promised to “keep an eye on it to make sure it will be canceled.” I thanked the agent for his assistance, told him that I will look forward to his followup within 4 business days, and that I would be opening a dispute with the credit card company in 4 business days if I have not received a refund. UPDATE (9/4/21): After posting this review as well as emailing the company's escalations department, I was contacted almost immediately by a customer service supervisor, who assured me that my order would be canceled and that I would receive a full refund. Today, I received a full refund.

Very disappointed, been waiting 12 days now, still no update on my order. Not the monoprice I remember. In this era of Amazon & eBay not sure why i'd order from monoprice again given the slow order fulfillment & the $10 shipping & handling charge.

I am in the same boat, placed order last Monday, and status is still showing 'process..', chat with them, not help. I still remember during I was placing order, there was clock which is counted down and said you have xx hour xx min to place order which shipped today... they are lying ...

Unfortunately, I'm going to have to throw my negative review in as well. This isn't the Monoprice I've relied on in the past. 10 days now and still don't have my order, even though they said it was shipping the next day. Sure, they'll reply to this promptly, but it's just a stall. What they really need to do is resolve whatever disconnect/delay they have in their fulfillment department.

I ordered two sets of RCA Cables, a 6 ft and a 15 ft, and paid $7.49 for shipping. I received the 6ft cables in 8 days which was much longer than it should have been. For some reason Monoprice placed a second order number for the 15 ft cables six days after the first order. After another week I emailed customer service asking what's taking so long to get them. They said they had been shipped but when I clicked on the tracking number it said the cables were packed but not yet shippped. I kept checking and kept emailing customer service and just kept getting baloney answers and excuses. After three weeks of this and telling me they were shipped and I should be getting them the next day yet the tracking info STILL said they weren't shipped yet I emailed customer service a link to the tracking info I was getting. I also requested a refund(they call it a RMA). It took another 9 days to get my refund even though they said 3 to 5 business days. And the tracking info STILL SAYS THE ORDER HAS NOT SHIPPED YET. Monoprice used to be a good company to do business with and I used to get orders in a timely manner, but this last experience is beyond pathetic. Really bad customer service and far beyond poor ordering and shipping times. I finally placed an order with Amazon the set of 15 ft RCA Cables which were better quality and Monoprices Cables, paid $5.99 for shipping, and received them IN THREE DAYS. I won't be ordering ANYTHING from Monoprice again. Think twice before placing an order with Monoprice.

Ordered 12 days ago and still hasn't shipped. CSR gave me a tracking number 5 days ago saying it would ship that day but the order is still in progress. Then it will still take 5 days to get to me so we're looking at a minimum of 17 days since ordering and I still don't have my items. Also, my last order was missing three items but customer service has yet to reply to my inquiry that I sent three days ago. This in not the Monoprice that I remember.

ordered speakers from Monoprice. They were shipped to my house from Kentucky. Wanted to return them and they want me to send them back to California for $50.00 return shipping?

I ordered 5 hdmi cables 2 weeks ago. According to the tracking info, the cables are being packed. On online chat I was advised that orders can take 10 business days and that I must wait one more day before escalating my request. Amazon here we come. Used to like Monoprice.