MonopriceReviews of monoprice.com

I ordered a MP Mini Delta V2. Shipping said 1-2 business days. 1-2 business days come, and it hasn't shipped. So I contact them. They say they have delays, but it should ship that day. It doesn't ship that day. I contact them again a few days later, and they say it should ship that day. It still doesn't. I still haven't gotten my product. Right now I have $200 in limbo with them. Disappointed. Edit: It's been a week since I ordered it. No tracking number yet. Contacted them multiple times through email, and I have gotten no response. I have used their contact form, and got nothing back. I have emailed the escalations email and haven't heard back. Is anyone even checking the email? EDIT 2: Got in touch with someone on the live chat, and they apologized for the delay, and gave a tracking number, saying it would ship today.

Don't expect to get items shipped before 3 days and expect the shipping to be the slowest method possible: We didn't know FedEx could ship something so slowly! Items (a bunch of cables) ordered on Day-1, label created Day-4, FedEx received on Day-5, moved from one FedEx warehouse to the another every other day. Note: The FedEx warehouses are less than 150 miles apart. At the current rate I've estimated it will take over 10 DAYS to receive the order!!! We figured that out ourselves on GMaps because FedEx doesn't have a delivery date after a week in transit. THIS IS JUST A BUNCH OF CABLES! No special packing or shipping required! Hello, Amazon? I'd like to actually RECEIVE the items I need. What's that? It'll be a little more expense? No problem!

I had to return a subwoofer which I didn't like, first they said pay for shipping, But once i let them know that I might give poor ratings they actually gave a pre-paid shipping label. So that gives me trust in buying future equipment from them.

Fool me once, shame on you, fool me twice, shame on me, fool me three times, it won't happen. The first time was back in 2020. At one time they were the place to go for little computer items, such as SATA cables, HDMI cables, etc. So I was building a computer and had to stop until I got the SATA cable. No problem, Monoprice would ship it the next day and get it to me. So two days later I wrote, and received a reply within three hours, it had been shipped! But in two days instead of the one they had initially promised. In the end, it took ten days from ordering to receiving it. Now, Monoprice did refund the $4 shipping charge, and part of the problem is because they use UPS, but it ended up being a large problem from a small order. So now, 7/2021, I need some more cables. I thought Monoprice would come through this time! It said if I ordered within 51 minutes it would ship that day. Spectacular!! So I put the order in, ..., and it didn't ship out that day. OK, the next day, ..., and it didn't ship out that day. Waited the third day, you know what didn't happen, so I chatted and cancelled the order and went to Newegg. Well, as an update, not exactly cancelled! "Wowie" said it was at the warehouse getting ready to ship, and he would try to stop it. So that didn't happen, so instead of cancelling my order on 7/8 when I told them to, they shipped it out on 7/9!! So now I can waste more time on this. It will be a bit of amusement though, as I'm thinking the Newegg package will get here before this one, even though it was ordered three days later. (I'll add an update when I know.) I won't be doing any more orders from Monoprice. They used to be good. Edit: OK, as a further update, the Monoprice order did arrive one day before the Newegg order which was placed three days after the Monoprice order. I was also fortunate to catch the driver, so I just handed the box back to him. Unfortunately what Monoprice doesn't understand, it is not possible for them to help. It is a time factor, and it is an honesty factor. Monoprice promised to ship the items THAT DAY, but then didn't get around to shipping them until FOUR days later (I had tried to cancel after three days). As a further update, it took until 8/9 to get the refund. So a month after I placed the order and paid.

They state that they are helpful, then where is live chat or an easy way to reach support? Why do you modify my order without notifying me?

I tried going to escalations first. After 3 "no response" attempts to reach support (later they said the contact form was broken). I wrote to escalations...as someone will undoubtedly write me here asking me to do so after they read this (this did happen). They dont answer those either. (later they said it went to spam, and the person was new so didnt think to check spam) Here is my email to escalations which they did not answer: "Before I write bad reviews everywhere I possibly can out of spite, I saw this email as a reply-to on some review sites and I thought I would write you here first, as it seems someone has to write a bad review in order for anyone at monoprice to respond at all, which is completely unacceptable. So here is my simple story. My time is worth $150 per hour. That's what I bill at and in IT I can work as many hours as I want to. I have a backlog of work months long. Having to write you over and over to get support costs many of the people you sell to, like me, more than the cost of items they are writing to inquire about, and you should take ownership and responsibility for those costs wasted on clients not getting responses. Maybe that would help you get people at your company to at least answer customer service requests. It says you answer in 24 hours, but I wrote several days in a row, getting no answers and it is now 4 days later going on 5. (its now 7 days later as I submit this to trust pilot) My order, #21718616, said it would ship in a day. Then, a tracking label was made. Giving me the idea that I would be receiving the item someday. Little did I know that monoprice lies, blatantly, and then just changes the expected delivery date to the next day, and then again to the next day... then.... they dont bother changing it and it never arrives. I am just out in the cold. I emailed about it every day as this was a gift. I used the form on the website under contact us, each day, wasting more of my time, and never got a single response. I was going to post this information on every review site I could, then saw this escalation email as a reply to other people complaining. So here I am, doing what NO ONE should EVER have to do, and am writing yet another person to try to get a response out of a company who clearly does not care about requests to their support address. They require you to go through the motions to contact escalation to get a response (you wont), which is the sign of an extremely poorly managed company, with zero regard for its customers. The more I write, the more I think everyone should know this. Bottom line, I bought another gift as I could not wait. But from a strictly principle point of view, I don't want a refund. I am upset and think my time has value. I want the item to show up, but am unsure it ever will, and I want to know how you suggest you make this situation right for my time and your sheer negligence. I await to hear from you, as will all the review sites I can possibly post this to. What kind of company are you when it comes to your customers? My expected response from you is none or possibly something canned. Let's see how you treat me, a supposedly valued customer. DO NOT BUY FROM THIS COMPANY IF YOU VALUE YOUR TIME. IF SOMEONE FROM MONOPRICE IS GOING TO REPLY TO THIS, DO NOT REPLY "PLEASE CONTACT ESCALATIONS".... MAYBE CHECK YOUR EMAIL FIRST, AS I HAVE ALREADY CONTACTED THAT ADDRESS WITH NO RESPONSE. Update: after calling in and waiting for someone on the phone, someone did speak to me and said it was my fault the package is lost. I need an RMA for a refund or replacement. HELLO? I never got anything! Now it's going through a claims process for something i never received and they will decide the outcome in 3-5 days. LOL! This is pure comedy! Update #2: Someone at escalations did reach out to me after reading this, and said they do care, and helped me get a replacement. Dealing with that person was pleasant. They said they were new there and planned to treat everyone the right way!

I ordered an item with shipping through DHL Express 31/05. The package, according to Monoprice, shipped on June 1st, aka the day after, and was supposed to be heading to Europe. When I didn't get any tracking updates on my package through DHL after 2 days, I proceeded to contact Monoprice. I was told that it could be delays in the tracking system, and that my package should arrive by Friday. I waited patiently, at Friday morning there were no tracking updates still, and by end of day no package arrived. I contacted Monoprice again at the next Monday, and saw a tracking update where my package was returned to sender for some reason, from Canada(?). Seems like there was some mismatch on the shipping label, and an RMA / replacement was processed, and shipped within 2 days, fair enough. After several days with no tracking update on my replacement order, I called Monoprice again, told them about my previous order which were sent to Canada, and was told that the error was corrected on the 2nd package in terms of the shipping label, and that the package was expedited with DHL Express, and not DHL Canada. Well.. last Friday I called for yet another update, as I suddenly received a return label for some reason. My 2nd package was also adressed to Canada, and returned, and they called this a system error. So a 2nd replacement order, aka the 3rd package was sent last Friday. There is no tracking updates still on this package, like all the other packages ( until I'm told the package has been returned to shipper after an extensive period of time ) it just say that shipping label has been created, but no package has been picked up by DHL. This also contradicts my previous experience with DHL, which has delivered my package overseas in 3-4 days in the past, so I don't think they are to blame in this situation. In all honesty, as the package was shipped on Friday, it might be eventually delivered to me on the 3rd attempt, and I could've waited 2-3 more days before writing this review, but my patience is really staring to end. Customer service has been easy to reach, and have helped out at the best of their ability, but as the end results hasn't been satisfying, I can't give any big thumb up here either, especially considering I've been told the wrong information about the status on my 2nd package ( shipment label error was not corrected, they told me it was ) I just want my item, not any refund, and paid premium for the shipping service, but this is turning out to be a nightmare. I was given a 15$ refund, but considering that I've spent a lot of time personally, and been in contact with customer support x-amount of times, and still doesn't have the package, I'm not satisfied.

I don't even know where to begin. I ordered the Workstream by Clownprice table top for sit stand height adjustable desk, 5ft black. I ordered the product on May 9th. Their site says they have longer than usual shipping times /delays. Understandable, as covid has thrown a wrench into a lot of things for many other companies as well and many other places have the same disclosure on their site. It took 4 days for this item to be processed and shipped. 4 freaking days. And not only did it take 4 days just to process and get the item shipped, it was shipped FedEx freight economy. That was 299.44 dollars. What kind of knuckle dragging process is this? For 300 bucks, this should have shipped in 2 days max. But no, 4 days of "processing". Then shipped freight. So I ordered my product on the 9th, a Sunday. Thursday of that week it finally went out. I just received it today, May 25th. I spoke with 2 FedEx employees and they both told me it was 43 lbs., and that there wasn't any reason this needed to be shipped freight. For 300 bucks, this should have been on my doorstep in 2 days. I ordered it on a Sunday. No problem there, it's a weekend and they should enjoy time with their family or chillin at home. But no, it took until that Thursday to ship it then another 8 days, not including the weekends, to get to the town I live in. Not delivered, the town. Then I had to call FedEx and schedule a delivery since it was shipped freight. The FedEx employee on the phone told me there wasn't any reason this needed to be shipped freight when I asked about it. So I had to wait another day to get my item since it was shipped freight and I had to have FedEx deliver my item at my job. Not on my doorstep, at my freaking job where I get to take the item home myself. You'd think for 300 dollars, this would have shipped out in 2 days max and been on my doorstep 24 hours after. But no, I get to deliver my own item myself. I have ordered multiple items from various websites since I ordered this. One item weighed 30 pounds more and was just as large as this package and I got it in 2 days. The other weighed 40 lbs and got it in 3 days from Canada. This is ridiculous. Ordered on the 9th and received on the 25th for 300 bucks (not including the cost of the table to itself) . I don't know why these smooth brains shipped this as freight when 2 FedEx employees both told me there wasn't any reason this needed to be shipped freight. A quick Google search on FedEx shows freight items are considered 150 lbs or greater. Tell me why a 43 lb desk table top was shipped freight again? Probably because they have Ronald McDonald doing the processing and shipping. Other companies were hit hard with covid, yet are able to ship their products at a fraction of the price and at a fraction of the time. This tells me that's internal issues at Clownprice. Maybe they didn't issue the correct clown shoes? Or it could be a number of circus acts as to what's going on at Clownprice. You never know what will happen at a circus. I'll never order another product from this backed up trailer toilet of a company. And I'm going to go full Karen sharing my experience on multiple sites to inform people of what you should expect. I already tried leaving a review on the site and conveniently there's an error. I'll be screenshotting this review and copy and pasting to other sites to let people know what they are getting into with this dumpster fire. Thanks for the desk table top I've been waiting on for over 2 weeks, Garbageprice. The box was damaged but the item was in good condition. And I still have yet to put it together since I had to have it delivered to my job because the turnip in charge of shipping decided to go with freight. Thanks, but no thanks to the troglodytes at Clownprice. I'll avoid your company in the future. I wouldn't have had any problem with the shipping price if it was processed and shipped in a timely manner. This is beyond unacceptable for a business. Alright, time to go share my experience on other sites. Best of luck.