MonopriceReviews of monoprice.com

I might as well copy and paste most of the reviews on here from the past couple months. Ordered in late August, said it should ship within 2 business days. 2 weeks later I contact customer support, get the same line about warehouse in Kentucky everyone else has mentioned here, agent promised to contact warehouse and call me back same day or email me by next day. Which of course didn't happen. I have emailed escalations [@] monoprice.com as the clearly generic replies below say to do, will see what happens. And/or if they actually read these reviews or if I get the exact same instructions everyone else has, which again, I have already followed.

Long time Monoprice customer. Ordered a desk 3 weeks ago. Got the run around each week. The website mentioned the delay when I bought it but said it would never be more than 5-7 days delayed. Well that was several weeks ago. Their escalations department finally emailed me back after 3 days and offered a 5% discount and promised my item would be shipped but probably not for 3 days. I cancelled my item. It's been refunded. Monoprice, get your stuff together. I would avoid this company for the foreseeable future.

Another small-time Amazon wannabe failing miserably at customer service and order fulfillment. Had to cancel order. Still waiting for refund. Can't say you haven't been warned.

ordered on 9/2 -- its 9/15 and order still has not shipped. cant track. cant cancel. hold time for 15 minutes. this place is a joke. AVOID

Their website claims they ship most orders the same day they are placed. Every in-stock product claims "should ship today if ordered within _ hours and _ minutes". Malarkey. I placed an order over two weeks ago. I was told by a CS rep via chat that it "should ship today", five days ago. I was told by another CS rep via phone that it would "definitely ship today", but that was yesterday. It still hasn't shipped. Nobody has bothered to put it in a box. Their shipping estimates are false advertising.

I ordered 10 ethernet patch cables of various lengths and colors from Monoprice on 8/22 which have still not been shipped. I have been in contact with their customer service 4 times via chat in the past 3 weeks and each time it was the same - "We apologize for the inconvenience. We're having issues with our warehouse move, your order should go out in the next few days." I finally got fed up and tried to cancel the order today. Customer service gave me the same line as before. They said they may not be able to cancel the order because it was in process but to refuse the shipment if it does arrive. I'm not holding my breath. In the meantime I received an email from Monoprice soliciting a review for one of the items on that order! I've only ordered from them a couple of times and they have really fallen apart lately. Until they get their house in order, I am shopping someplace else. [UPDATE] I have since received my order from Monoprice. On 9/16 Linda P from their customer service department reached out by phone to contact me. Yes, they're still having issues at their Kentucky DC but I was assured they are taking extraordinary measure to resolve them and hope to be caught up before the Holiday crush. I give the company high marks for making the effort to reach out to their consumers. In the end, I elected to keep the shipment from Monoprice which arrived on 9/15.

I have been waiting 3+ weeks on a $500 dollar order. Monoprice has no issue taking my money but no still no shipping date in sight. This company has become a joke. Customer service explained they were relocating warehouses. Don't take orders if you cannot fulfill them.

I have used MonoPrice for over 10 years and I was always telling people to go there for cables, AV mounting, etc... Never again! I would not recommend them to my worst enemy now. I ordered cables for an upcoming job - with the same lead time that I have always used and the cables did not show up. I called customer service and the lady on the phone could not have cared any less. She told me there was a delay because of moving to a new warehouse. From what I am reading this "delay" is still happening. This delay cost me a lot of money due to not being able to get my job done. Lesson learned: never rely on a single vendor - especially MonoPrice