customer
Not Worth the Money
The slide topic not operational with one hand, it is extremely tight and you need to use a finger nail to tug on it. Plastic is poor quality Disassemble is awkward, too many pieces, so refilling is not a quick and easy fill at the water cooler. WAY OVER PRICED for what you get. Return policy is awful, once you use it and realize it's not for you, no Return. Ad campaign is excellent. They'll suck you in, but I could of bought alot of CamelBaks and had a better bottle and more of them.
Response from ModularbottleJul 18, 2025
Hi there, Thanks for taking the time to share your experience — even though it’s not what we hoped for, feedback like yours is incredibly valuable and helps us improve. We’re sorry to hear the bottle didn’t meet your expectations. The slide cap was designed for a secure, leak-proof seal, but we understand that ease of use is just as important, and we’re actively working on improvements for future versions. As for the modular design — we know it’s a bit different from traditional bottles, and it won’t be for everyone. Some users love the flexibility, others prefer a simpler setup, and we’re learning from both. Regarding returns: our policy aims to balance hygiene standards with fairness, but we’re reviewing it based on cases like yours to see how we can do better. We’re a small brand trying to innovate — and we won’t always get everything right on the first try. But we care deeply, and we’re committed to evolving. Wishing you all the best, Alex – The TMB Team