ModularbottleReviews of modularbottle.com

I am happy to report that this issue has finally been resolved. After a lengthy, in-depth discussion with their customer service team, we were able to iron everything out. They ultimately stepped up, took ownership of the situation, and ensured I was taken care of. I am now completely happy, content, and glad to have this sorted. For context, here is how the experience started: I ordered the Ultra Pack from TMB ModularBottle (Order #TMB26201). While the bottle itself is well-designed and looks great, my initial experience with customer service was extremely frustrating. My order arrived missing items that were explicitly included in the Ultra Pack (a straw kit and flat cap). After contacting support, I was repeatedly promised replacements and tracking numbers, but over the course of several months, I faced communication gaps and confusing regional shipping policies. It took some serious persistence and a long, detailed conversation to get past the initial roadblocks. However, once I reached the right support representative, the tone completely changed. They listened to the history of the issue, corrected the errors, and made sure I received exactly what I paid for without any further hassle. This is a massive relief because the product itself is genuinely good. Now that the after-sales support has matched the quality of the bottle, I feel much more confident in the brand and am happy to finally enjoy the full Ultra Pack as intended!

Ich habe auf der Website bestellt nach DE und nach 5 Werktagen war auch die lieferung da. Die ware wird innerhalb Europa gelagert und ist daher schnell da. Mir gefällt das design vin der Flasche und die möglichkeit die noch in verschiedene größen und mit verschiedenen kappen zu verwenden. So kann man z.B. auch eine schnelle kappe für sport oder ein schraubverschluss für den altag verwenden. Mir ist das gkas aber leider gebrochen von der flasche. Ich habe noch ein energy drink von der dose gehabt und den rest in die flascge gepackt. Die ist vom gefühl geplatzt im rucksack nach ca 5 min gehen. Ich bin dann auf die seite gegangen und hab die support mail gefunden und angeschrieben. Der support ist sehr nett und hilfreich gewesen und ich haber ersatz bekommen, sogar schneller als die erste lieferung. Ich kann mich in keiner weise beschweren was lieferung und support angeht. Ich denke aber dass das glas evtl zu dünn ist für das design oder die form nicht ganz so stabil ist oder der halt oder die form nicht ganz so optimal gewählt Es gibt noch luft aber es ist insgesammt schon eine gute erfahrung gewesen

The delivery time was terrible (15 months since it was backed up in Kickstarter). It was sad to see the bottles being available on Amazon and those who backed the project did not receive it promptly. The product is OK, I like the multiple options in the bottle. The size is not perfect for my car cup holder and the internal glass can contain up to 600 cc.

I use my bottle daily and love the ability to change the configuration as needed, but what has really impressed me is the customer service. The reason why I have only given this 4 out of 5 stars is I cracked the top portion of the bottle due to over-tightening. It's too easy to do so when trying to get a proper seal. The crack is relatively small and is not leaking so I was prepared to live with it, but I was concerned about use over time. I contacted support just to see if I could replace the top portion of the bottle. I received a response within a few hours from Fla informing me that they cannot replace parts at this time, but without batting a virtual eye, offered to send a standard bottle for free if I would pay the shipping. Within a few days, I had the replacement in hand. Now THAT is what good customer service looks like. No blaming me for my physical prowess (hehe) and no making excuses. Just a "How can we make things right" kind of attitude. PERFECT!!!! Can't wait to see what these guys do next. I'm in!

It was quite a wait to receive my order. Though I did purchase aware that it was going to take some time. The first of my 2 bottles was shipped out sooner and I've been using it for about 6 months now and have had a chance to try all of the caps and accessories. It has performed great and met/surpassed most of my expectations. As much as I appreciate the greater volume of the extension and tall bottle I do find the implementation not very secure at least in my bottle. The extension sleeve tends to unlatch fairly easily sometimes accidentally, allowing the glass bottle to come out of the plastic case. Has this deterred me from using the bottle daily? Not at all. I have the spare glass bottle inserts that I'm able to swap out in a moment's notice and toss in the dishwasher which keeps everything nice and clean with no tastes being transferred from one beverage to another. I just received the 2nd bottle (looking forward to testing how secure the extension is on this one) from my order along with a whole new 3rd bottle which TMB graciously offered to address a small flaw that presented itself in the collar that locks in the cap and bottle into the plastic case. All of my communications to TMB were fairly quickly responded to and am happy that my small problem was quickly resolved. It may take a while to receive your order depending on when you order, which colour you want and what region you're in but if you're alright with that it's a great bottle! Love the concept and looking forward to a potential new innovative design and maybe more/bigger volume options. Thanks TMB!