ModularbottleReviews of modularbottle.com

Bottle took weeks to arrive. When it did arrive, glass chamber was completely smashed. Customer service is useless.

Never received a product. Horrible customer support. They said they would "look" into my order and have not

The bottle we received feels extremely cheap. For the price, I’d expect much higher quality products. The main lid spins and when I finally get it fastened on, I can’t get it off again, the alternate top options are incredible hard to open in general. Customer service has been completely unresponsive after multiple attempts. I wouldn’t waste your money on these water bottles. I’m extremely disappointed.

Ordered a 3 pack, the water taste changes when used and if water is in the bottle for a few hours it gets a horrid plastic taste Reached out to customer service who offered silly options. And lucky enough I paid through PayPal and won and claim against them I now got a refund and 3 useless bottles to discard. I wanted these for so long finally bit the bullet and the initial look of plastic seam was sad. I went a few days without using it with the disappointment only to take it to work the first day and felt I'll due to the plastic taste of the water. I don't know what the hell materials this things made from but I'm guessing it's not good grade and this product should be professionally recalled!

The lid cracked, making the bottle unusable. The plastic seems to be of poor quality because I have hardly used the bottle. Support is only offering me a small discount to buy a new bottle. Considering the price, the quality and service are not up to standard.

Absolutely unacceptable after-sales service and absurd return policy. I purchased a bottle from TMB ModularBottle expecting at least the same quality as a previous smaller version I had bought before. What I received was clearly inferior: the lid spins loosely without functioning properly, and the overall construction feels cheap, flimsy, and overly plastic-like. When I contacted customer service to report the poor quality of the product, their “solution” was outrageous: either accept only a 50% refund, or return the item to the United States at my own expense for a full refund. In practice, the international return shipping cost is so high that it makes the supposed full refund almost meaningless. So let’s be clear: if you receive a poor-quality product, you may be left with two terrible options — lose half your money, or spend an unreasonable amount just to send it back overseas. This is not a serious way to handle a legitimate quality complaint. A return policy like this is unfair in practice and completely unfriendly to international customers. Buyers should think very carefully before ordering from this company, because the real issue is not only the product quality, but how the company behaves when something goes wrong.

Ich kann wirklich von diesen Flaschen abraten. Ich habe 2 gekauft, weil ich anfangs total gehypet war. Die 1. Flasche kam mit gebrochenem Glas an, die 2. zunächst gar nicht. Nach Kontakt mit dem Support wurde ein Ersatzglas für die 1. und dann die 2. Flasche geschickt. Das Konzept ist eig total cool, wenn ich nicht nur über Nachteile berichten könnte: Die Einzelteile der Flasche sind nicht von hoher Qualität, es ist Alles aus einfachem Plastik. Alle Teile haben einen unguten Geruch, selbst nach mehrmaligem waschen (sogar nach einem Geschirrspülgang). Viele Teile quietschen ohrenbetäubend laut beim zusammendrehen und lassen sich teils nur sehr schwer anbringen. Ich bin so enttäuscht davon. Der Support war zumindest freundlich, aber das kann ein mangelhaftes Produkt leider auch nicht retten. Keine Empfehlung!!!

I ordered a bottle from the website and my point is not the customer service that was bad. The modular cap just didnt come of when I wanted to take it of for the first time. After using rubber gloves and a lot of force the cap came off. Used the bottle like 3 times and literally the same problem happened. After screwing the the same modular ring back on with not much force at all the cap just refused to come of. I have tried everything, even using tools to get the cap off but it just was stuck again. Broke the bottle trying to get the ring off. Terrible product