Christopher
*UPDATE* TMB Full Experience
Initially I had been taken on a ridiculously long wild goose chase with this brand. From the moment I invested my hard earned money to the following YEARS of complaints and waiting I can finally say they have made good on their promise or I should say SOME of their promises. Upon getting my package, the product was unfortunately broken and after reaching out to them I was met with radio silence. For any customers dealing with a similar issue, I highly recommend reaching out to their team multiple times as that is what worked for me. After numerous emails they finally had the decency to make good on some of their promises. They had sent me a replacement bottle and a replacement 750ml glass inner which is what initially arrived broken. Their team aren't the best at communication but they finally made good on that end. As for their promise to reimburse me my 60% of my payment in lieu of the absolute headache in which I endured. I have yet to see any progress on that front. Who knows. At this point I'm glad I got the product I paid for and I must say, even though the quality could be a bit better, their design team absolutely knocked it out of the park with this. Hence, why I was so passionate about getting this product. It's one of the coolest water bottles I have ever seen and already I am being bombarded by questions from others when out and about with it. It looks like it would be right at home on a space station. Overall, I am now semi-pleased with this experience hence the 3/5 rating. If they only kept their promises to their customers in a timely fashion would rank them 5/5. It's worth stating that I had backed their couch console product as well and they also had similar issues with communication but ultimately delivered the product. In closing, is it worth the fuss? For me the amazing design was worth the trouble.