MinebrickReviews of minebrick.com

I ordered 4 personalized products for my neices and nephews. 3 turned out great, one did not. The hair and clothing on the photo that I sent wasn't clear and the first rendering was not good so I sent another photo of my niece. The clothing was changed (good!) BUT her hair was changed to long and black (bad. Her hair is short, brown and curly). I reaponded to the email immediately and went back to the same customer service rep asking the rendering to be modified back to her original hair (Same in both photos) and was told that it was too late and the product had gone to production. I could cancel but would pay half of the order. I am unhappy not just because the minebrick figure doesn't look like my neice but also because 1)I had 2 rounds of rendering as part of my VIP personalization and B)I responded to both link rendering within 4 hours of there release. I did not change the hair of my niece. They did and should honor my order or cancel entirely and refund.

The worst purchase ever! I paid extra for preview ahead, but every time after I gave them more details, the design didn’t change much at all (p.s my GF has short hair, but the figure in the preview they gave me was long hair, also the clothes coloring never right.) It should be a Christmas gift for my girlfriend, but now it will not make it. Also, the customer service worker who named SALLY was very rude and unprofessional. After I requested them to change the ways that I wanted, she told me to “help yourself and go to Guangzhou and talk to the designers” and “we don’t have to follow all the changes that you told us”. If you wanna get something doesn’t look like what you’ve requested and bad customer service. Go ahead please.

Unfortunately my order got smashed just to postage issues all sorted out and company have kindly replaced my order with a new one free of charge been great service and great help .

Not really Lego products, as advertised. Website also shows a different trustpilot score than reality. Shady AF.

Package was “dispatched” 11/27 & hasn’t moved since. Emma from customer service promised I would receive it by or before 12/10 (yesterday). It still has not moved from IL. When I emailed again yesterday, Emma informed me that the product is in customs. Well - product hasn’t moved in 2 weeks & Emma neglected to mention it was stuck in customs the first time. So, I’m betting I won’t be receiving this product. I did pay extra for their shipping insurance but clearly that’s not getting me anywhere. Ridiculous. Edit: Emma’s “offer” was refund of $3 for my missing item. A completely insane & insulting offer given I paid $100+ for this.

Very frustrating process Because I read the medium reviews on trustpilot, I deliberately ordered the pre-proof so that I could see the figures in advance. I had also emailed in advance whether it was possible to give 2 people both snowboards. I received a friendly response with a link, and that I should upload a photo of people holding snowboards. It was absolutely possible, according to Matilde van Minebrick. So I did that, but at the first preview I already thought, sh... should have listened to trustpilot and not ordered. The colors are completely wrong, the hair on both figures is completely wrong, despite the clear photo, and no snowboards. In the meantime, I have emailed back and forth very often. Although you feel more like you are talking to a robot than to a human. you literally get the same emails over and over again. The 2nd preview was almost laughably bad, the 3rd showed some improvement, but still no snowboards. Good to know you are only allowed to preview 3 times. After that, a lot of costs will be added(!) even if you tell them exactly what you want, and they don't adjust it properly.... I will get another preview in a few days, maybe it is better, but I have no confidence in it anymore. If it is better im willing to delete this negative comment, but for now, Save yourself a lot of frustration and don't order here! —- 2the message after minebricks reply I have been messaging with that exact e-mail adres, but no helpful replies at all! Seriously it feels like a joke. So frustrating.

great customer service and great attention and care

I recently purchased a customised phone case and it turned out so great! It was much better quality than expected and 100% worth the money. The only thing I would consider following up is that I never received an email to track my package so I didn't know when it was coming, but overall great product and very happy with the results.