MinebrickReviews of minebrick.com

ABSOLUTELY OUTRAGEOUS It started all nice and polite. After few messages, the customer service employee started to mix. Before second rendering, during the coversations, there start to be some mixups, than it felt like talking to a robat, keep repeating what I want to change, after what.. 5 emails about the exact same requirement? we finally get to final design, where - noone know why - the MineBrick decided to change the sleeves length, noone asked them to, the picture was the same from the begining, the sleeves were short from the beginning. Just simply changed them. Well, I just commented "hey, guess there is just a mistake, the sleeves were short, please correct it and change it back.." and then it started. "Well, we already change it, if you want any extra changes, you need to pay 50 % fee"...?! It was your mistake MineBrick, I dont want to change anything, I want you to correct your mistake. "yea yea, thank you for correcting us, you still have to pay 50 % fee" Unbelievable! I just send them how unprefessional their behavier is and I was so incredibly patinet but I ask them to correct their mistake and finally finish this order. We will see...

Edit: Mir wurde eine zufriedenstellende Lösung angeboten und ein neues Männchen wird mir per Post zugesandt :) Ich habe eine Bestellung aufgegeben und extra zugezahlt, damit ich Änderungen vornehmen kann. Die erste Mail war, ich hätte die Änderungswünsche zu spät abgegeben (nach 48 Stunden) und deswegen geht es jetzt nicht mehr. (Es waren keine 24h). In der 2. meinten sie dann, alles ok, ich dürfte mir sogar die genaue Blockfarbe aussuchen. In der 3. meinten Sie dann, es ist schon in Produktion, weil ich auf den Button "Keine Änderungen" geklickt hätte. Nur Ärger über Ärger, weil sie selbst nicht klar kommen mit der Bestellung. Aber einen Minebrick mit Fehlern drinn möchte ich eigentlich auch nicht haben.

What a great idea for my nephews for Christmas I thought?! Wrong! They sent me the same Lego person for both my nephews. When I asked for help they ignored my issue. Two white boys with brown hair and they look identical. Don’t waste your money. These special gifts are going in the trash.

very quick respond

Amazing. As expected. Best gift for someone.

This was the perfect gift. My partner loved it. Would have given it five stars if one piece was not missing. This was on the base plate so still the whole figure is complete. Just have to set it up on a high shelf.

I found the ad while scrolling through Instagram and thought it would be a great holiday gift for my two teen sons. The process was very easy and I paid to see a proof before they finish the final product. They were very receptive to my edits and showed me the final version one last time before shipping out my order. I also paid for the box with the image displayed and it looks so good! I can't wait for the boys to open and assemble their little figures of themselves. Thank you for being an exemplary and unique company!

I had bought the mine brick and I feel cheated. Reason being, 1. An eye was missing from the model. Till date not yet recieve the replacement 2. Was promised an accessory based on the photo provided but it was not provided with the final received product. Solution given by minebrick was for me pay another 14 usd for a replacement even though it is not my issue when minebrick did not honor their promise 3. I paid for a detailed model but what i received was a basic model. Till date, mine brick keeps silent on this issue and no resolution For all reading, take my comment into serious consideration before wasting your money. FYI, this is an anniversary gift and now I have to source for another.