MinebrickReviews of minebrick.com

My order arrived early than anticipated. Ordering was simple and easy. The product I received was absolutely amazing and exceeded my expectations. I would gladly order again in the future.

They wont accommodate modifications to the design even if you paid extra for modifications. They’ll instead charge a restocking fee for a product they have yet to produce. They delayed the order so much so the gift was then useless because it didnt arrive for its intended purpose. Ultimately I had to settle for something I did not want just so that the month long process would finally be over.

The Order process was very easy and intelligible. The final design of the figure came very fast but even though I payed more to have the chance to change the design before production,they only give you 48 hrs (this was a problem on my part). The shipment came on time without delays and the tutorial was very easy to follow. We built the figure and it was perfect, al the bricks were there

I was worried about everything and in-time delivery, but all went as good as it gets! Figures are adorable, receiver was mega exited! Recommend to include some extra services as VIP and Brick Figures Renderings Confirmation Service to be sure that everything matched. I ordered delivery to the US, it took about 10+ days: from order till delivery in mailbox. Good luck!

Brick was very cute

Terrible experience. Awful customer service with no help. They “say” their system sent the confirmation email for the design, which I never received. I even chatted with them, after this date, and a person told me it was still being designed and they would notify me when the design was ready for approval. I never received an email, and they just decided to go ahead and produce my product without me ever confirming it. The design was terrible. And now my order has missing pieces since arriving, and looks awful. Their customer service won’t even respond. Total scam don’t order these. Order number NA18943. Lindsay on customer service is awful. Directly lied to me multiple times, refused to let me speak with a manager. Stay away from this company at all costs.

DO NOT PURCHASE HERE! Their customer service team treated you like crap and never gave a damn about what you’ve told them. The mock up never turned out right and happened to keep repeating the same mistakes even you told them to alternate after 3 times. I spent $100 on it, and I can tell you it was waste of money. At the end, they’ll tell you that you’ve already used all your modify chances, and you need to pay 50% more if you want to continue modifying your figure. It’s just bullsh_t.

I placed my order on November 27, specifically for a Christmas gift. The tracking information suggested it was stuck in Chicago. Upon reaching out for clarification, I received a response from "Matilde" stating, "Due to warehouse problems, the package was delayed and could not board the last flight. Currently, some products have been shipped by the fastest express delivery method; the rest have been arranged for Hong Kong flights. The plane arrived at ORD in the United States on 12/12." On December 15, I received another email stating, "It has come to our attention that your order was lost/damaged in transit." However, it turns out the package was seized by USPS for counterfeit postage. According to USPS regulations, the package is considered Postal Service property and will not be delivered. The advice given was to contact the sender/merchant for a refund or other available recourse. The customer service at Mine Brick attempted to downplay their responsibility, stating, "We apologize for not being able to deliver the order to you on time. Instead of waiting for compensation from the carrier, we hope to solve the problem for you first!" To add insult to injury, they further apologized for the delay, suggesting that the remade and resent items could still serve as New Year's gifts or birthday presents. As compensation, they offered an EXCLUSIVE 10% off coupon. The suggestion of New Year's or birthday gifts is unacceptable when the order was intended for Christmas, and the exclusive 10% off coupon is inadequate as compensation. My communication with "Vicky" has been less than satisfactory, with responses feeling like generic stock replies. The delayed responses, likely due to their location in China, add to the frustration. Even their responses to reviews here seem generic. Overall, this experience has been extremely disappointing, and I am dissatisfied with the company's handling of the situation. I’m waiting for a full refund. UPDATE: I was told I was issued a refund but said Please note that it may take an additional 2-4 weeks from the date you receive this confirmation email for the funds to be available in your account And again the response below seems generic and no effort to try and make things better for the customer 2nd UPDATE: I was just sent this email asked to delete my review! I am really sorry to see that you left a bad review [on trust pilot] We understand the frustration you experienced but we did not expect the lost order during transit. Could you please do us a favor to delete the review? We will improve all aspects of our following work. It will mean a lot to us if you can help delete the review. We can offer you a 10% off coupon for your next order. UPDATE #3 12/22 I have received a 2nd email asking to take down this review! Could you please do us a favor to delete the review? We will improve all aspects of our following work. It will mean a lot to us if you can help delete the review.