MinebrickReviews of minebrick.com

Great stuff. Plz stop sending me 100 emails reminding me to review this product. The brick man was great. 10/10. There ya go.

So disappointing, I placed my order on Nov. 22nd, the last update was posted on Nov. 30th, after that there hasn't been any more updates til this day. When I placed my order it said it could take up to 10 business days to receive my item, clearly it has been more that. I asked for a refund and was told I couldn't since it was shipped. First and last time I do business with this company. So now after posting my review I was contacted by one of their customer service reps asking me to delete my negative comment and that I would get a $20 refund if I do, I replied saying no that I wasn't deleting anything unless I get a full refund for a product that I never received, I got a second reply from then saying to please delete negative comment and contact their customer service immediately for a full refund, but at this point I've lost credibility in them and can't trust them that I will really get a full refund.

Customer service is excellent had a wee problem at first but sally dealt with it and got it all sorted in no time atoll,would definitely buy from this company again.

I was really looking forward to this. It’s such a great gift idea. I placed my order for three custom figures on Dec 2nd and it’s now Dec 9th and I’ve only seen the second round of proofs for one of the three custom figures. Their links that they provide to review the proofs don’t work so I’m wasting days going back and forth with their customer service team who don’t understand English and respond using scripted responses that aren’t even in proper English. Maybe if I only ordered one, it wouldn’t have been so bad, but the fact that I ordered 3, and each of the designs are sent separately, the terrible experience is exasperated. I thought I would get them in time for Christmas but at the rate things are going I’ll be lucky to get them sometime in the new year! This company really needs to examine their operations and customer service. OMG, they just sent me a proof and they mixed up the feedback I gave for one and put it on the other and now I have a frankstein of a brick figure. This is ridiculous! Update Dec 17: I’m still going back and forth with them on revisions. It was so close to being done and they somehow mess it up and reverted back to an old version without you asking them to. Word of advice, stay clear away from this business. I just want this nightmare to end! Update Dec 23: Still going through revisions with them on my custom brick figure. It’s not because I’m constantly giving them modifications but rather you ask them to do something and provide clear details and they completely change something else. For example I asked for a baseball cap, instead they changed his grey shorts to black pants. No idea how either are related! I’m constantly asking for the same change during reach revision and they just don’t seem to understand due to a language barrier.

Nice customer service and helpful

I sent a pic of me and my Significant other at a wedding. they got my hair wrong as it is red not brown and they put her in a pink Indian style dress when she is clearly a white woman in a regular purple dress. tbh they should have sent a confirmation picture of the products before shipping them out. would have taken a day or so and saved a lot of trouble.

Great service, great product, fast delivery They were very nice to me, and the product was satisfying. I'm going to order again next time.

I had couple of questions about process and design and they answered my questions so fast. This was the most important thing. Thanks