MinebrickReviews of minebrick.com

I would not recommend purchasing from Minebrick based on my experience. I paid extra for Minebrick's Rendering Confirmation Service, specifically so I could review and approve the design before production. I never received that opportunity, despite responding promptly to their emails and contacting customer support. The finished figures had issues that should have been caught during the design review: one cat was missing its fur pattern and the other was the wrong colour. When I raised the issue, Minebrick's response was that a design proof had supposedly been sent and that my order proceeded because I didn't respond within 48 hours. However, the timeline and records they provided did not match the communications I had received, and I was unable to get a clear explanation for the discrepancy. What is most disappointing is that I paid specifically for a service that was supposed to prevent this exact situation, yet when that service was not provided, Minebrick did not take responsibility for the outcome. Instead, their final resolution was to ask me to pay 50% of the product price plus shipping to have the items replaced. At this point, the Rendering Confirmation Service feels less like a genuine customer protection service and more like an additional charge with no accountability when the process fails. In my view, charging customers for a review and approval service, failing to provide that service, and then offering the customer to pay again at discounted prices to fix the resulting problems is misleading and feels like a cash grab. I have spent far too much time trying to resolve this and have decided to walk away. Based on my experience and the way this matter was handled, I would not recommend Minebrick.

I ordered multiple weeks ago and still haven’t gotten it. I can’t even get in contact with them. It’s a scam and I wouldn’t trust this company

I wouldn’t even give them 1 star if I had a choice. The Father’s Day Pokémon “card” is pretty much a terribly printed sticker on a piece of plastic. It didn’t even come with a plastic cover for the back. Total misleading advertisement I would avoid at all costs I have now received an email bribing me to remove my above comment! They offered me $23.95 if I removed my comment. Just appalling.

Very disappointed with my order. I ordered a personalised model of a family dog who has been put down as a memento gift for my cousin, but unfortunately the product I received was nothing like what I expected. The biggest issue is the colouring. I provided a clear photo of the dog, who is light cream/golden in colour, yet the finished model is predominantly dark brown. The difference is very obvious. The packaging also arrived badly damaged and crushed, which was particularly disappointing as this was intended to be a personalised item. I contacted MineBrick to try to resolve the issue. They initially offered a small partial refund. When I asked for a replacement or full refund, I was then told I would need to pay a significant additional fee for them to remake the product. I understand that this is a personalised product, but I don’t think customers should have to pay additional fees to correct a product that doesn’t accurately reflect the reference photo they provided. Unfortunately, I’m very unhappy with both the product and the way my complaint has been handled. I would not recommend ordering a custom pet model from MineBrick.

Bad service

Your items are that bad, it's not possible to build them, not even close! I tried it 5 times, now I threw it away. I even tried to glue the pieces together, but even then it wasn't possible to finish anything. Everything is falling apart all over again. The desctiotion is OK, but not that great either. Horrible experience!!

The quality was really cheap and the the instructions were terrible and I hated the overall building experience.

I paid for a product with an additional premium feature to proof the design before it went to production. I received no emails from the service about the confirmation of my order - I emailed them that same day stating I dind't receive confirmation of my order and purchase number, etc. they then responded by email reassuring me that they had my order. I then received no update about my proof of design, when I contacted them again and went to "track order" I found that they had just approved the order on my behalf. Customer service has not been helpful, they can't even get my name correct associated with my order, they have refused to make corrections to the order and are telling me that I have to pay additional money if I want to update the design, despite the fact that I was never allowed to review the first design I paid for.