MinebrickReviews of minebrick.com

The overall experience was 3 but Amy was a 5. There were some production difficulties and communication difficulties with what I wanted for my product design based on my complicated animals colours. The team I would like to say did their best but was unfortunately unable to achieve the difficult requests I was making. Amy however was responsive, offered many times to aid in the product design and at the end of the day, we could not come to a resolution as a team. Amy however was able to meet me more than half way when the process did not have the results I wanted and gave the customer what they requested despite no product being purchased.

I made two separate purchases. First order was a gift that included 1 adult male, 1 adult female, 2 female kids, and one dog. I was able to add the rendering fees for the entire first order and luckily able to make modifications where needed. One child was holding a water bottle and that accessory was not included. Besides that, it turned out good and the family loved it. The second order was a couples set for me and my husband. This one had lots of problems, mainly with my character. When placing the order, it didn't allow me to add the rendering fee. Customer service wouldn't allow me to add it on later. So when it arrived, it was not up to par. Disappointed that I had to pay an extra $20 to cover the shipping fee for my replacement. All the modification details I provided was not met, but accepted what their design team's lack of capability was able to come up with, because it was better than the first set received. Had to mix and match stuff from both the 1st and 2nd design, to come up with something more acceptable of a product you've been advertising. No where as close as good as the advertised models, but acceptable. Customer Service Rep, Amy, was kind and respectful throughout the ordeal and I appreciate her quick responses. I do want to order more in the future, but I'm really hoping I don't have to go through another headache with your terrible design team.

I ordered 4 personalized products for my neices and nephews. 3 turned out great, one did not. The hair and clothing on the photo that I sent wasn't clear and the first rendering was not good so I sent another photo of my niece. The clothing was changed (good!) BUT her hair was changed to long and black (bad. Her hair is short, brown and curly). I reaponded to the email immediately and went back to the same customer service rep asking the rendering to be modified back to her original hair (Same in both photos) and was told that it was too late and the product had gone to production. I could cancel but would pay half of the order. I am unhappy not just because the minebrick figure doesn't look like my neice but also because 1)I had 2 rounds of rendering as part of my VIP personalization and B)I responded to both link rendering within 4 hours of there release. I did not change the hair of my niece. They did and should honor my order or cancel entirely and refund.

Honestly, the figurines I'd ordered were very nicely designed. However, there were missing parts for 2 of my figurines. I managed to remedy one of the figurines with some loose parts I had kept from my earlier orders. But the the other had a missing part which was really an eye-sore. Wrote to the customer service. Now it's a waiting game :(

Edit: Mir wurde eine zufriedenstellende Lösung angeboten und ein neues Männchen wird mir per Post zugesandt :) Ich habe eine Bestellung aufgegeben und extra zugezahlt, damit ich Änderungen vornehmen kann. Die erste Mail war, ich hätte die Änderungswünsche zu spät abgegeben (nach 48 Stunden) und deswegen geht es jetzt nicht mehr. (Es waren keine 24h). In der 2. meinten sie dann, alles ok, ich dürfte mir sogar die genaue Blockfarbe aussuchen. In der 3. meinten Sie dann, es ist schon in Produktion, weil ich auf den Button "Keine Änderungen" geklickt hätte. Nur Ärger über Ärger, weil sie selbst nicht klar kommen mit der Bestellung. Aber einen Minebrick mit Fehlern drinn möchte ich eigentlich auch nicht haben.