MinebrickReviews of minebrick.com

First attempt at delivery was unsuccessful as we still don’t know where it went , but the company helped me out with a replacement piece and re-delivered to another location of choice , hassle free. Great customer support, accessibility, communication with frequent follow-ups. Overall positive experience.

Minebrick is not perfect. One cannot expect Lego level of service. This is a smaller company and a little patience is required. Even when a substandard issue is found in your order, with a little patience it can be resolved. I’ve order Minebrick twice, once in 2024, and in 2026 again. The art style is cute and very well designed. The instructions in 2026 are much better. They’ve been steadily improving. I’d suggest one final improvement, the colours. In the online manual if there are 2 similar colours they’re easily confused. One major issue I had: missing pieces. Missing pieces are a Lego’s worst nightmare. In both purchases I’ve had pieces missing, in 2024 it was a minor issue but in 2026 it was a major one. The customer service team is accommodating. (As I mentioned before, a little patience is needed). After expressing my concerns, Ms Hayley and Mr/Ms Skye has been understanding and resolved my issues. Overall: Product: 8/10 Instructions: 7/10 Customer service: 9/10 Improvements: colour in manual to be more clear and double check for missing pieces.

The service for making the picture was great. The service was responsive and helpful. There was originally a mistake on a card, but the company worked to make it right. The holographic quality makes it hard to read and kinda looks like a sticker stuck to card. The corners of the card are not clean, but the image overall is good.

really nice customer service and the atention to clients, the product is a good quality and arrive in the correct period

I ordered 3 different Lego type pictures. 2 were great and 1 wasn’t positioned so well as it cut off the top of my granddaughters head. After I emailed minebrick about it, they fixed it and now we are all happy! Thank you so much. They are unusual and well done!

Took me a while to write a review but purchased the custom figures of me and my boyfriend in November 2024 as anniversary gift and every time I see them they make my heart skip. Its so adorable. The support service was very helpful and very quick to respond to any questions or difficulties I had. They also made a draft and send it to me before making to ensure Im happy with the outcome. I had to unfortunately pay a bit extra as I originally sent a picture which customised the figure in a way I really did not like and for uploading a new picture I had to pay extra fee. I love it, the only reason I put 4 stars is that two little pieces were missing. Luckily on the side/back of the head so its not as visible. Would recommend as a cute little gift for anniversary or valentines etc

At first, I got the wrong lego set that i had ordered. I contacted customer support and they were quick in getting back to me and getting my issue fixed!

I think your product is unique and makes a wonderful gift for someone. I love & appreciate being sent a proof to have the opportunity to make any changes if necessary. The only reason I didn't give 5 stars is because the box I ordered for the gift giving was split a bit on the side and I had to repair, plus a but flimsy. The enclosed gift card is bent & looks a bit messy. The order did not include a QR code with instructions for assembly of the boy. However, when I emailed Sienna, she responded right away with a link & I truly appreciate that! Thank you!