With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Mile Auto (mileauto.com) has 328 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
mileauto.com
Website
mileauto.com
Category
Insurance
Location
Atlanta, Georgia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
WTF This 700.00 charged this month what's a ripped off. Charged excessive. Charged arm and legs. Disappointed with mile auto. Check my Google reviews. Dam sh*t.
Response from Mile AutoMar 20, 2026
Hello Binhminh - we have reviewed your Trustpilot review and researched your account. First of all, we appreciate you being a long-term member of the Mile Auto family. We see that our system did not receive your mileage reading for the most recent month, so our Customer Care team is attempting to reach you by phone and email to get that odometer reading in order to adjust your payment accordingly. Just for the record, our monthly invoices reflect the miles actually driven in the prior month. If we do not receive a reading, our system automatically generates a "default charge" for 40 miles per day. Once that happens, when a customer reaches out, that can immediately be corrected to reflect a charge for the actual miles driven. We look forward to taking care of this situation for you. Thanks very much. -Mile Auto Customer Success
CG
Catreana G.
I called because I needed to add…
I called because I needed to add another vehicle, change my payment card. Cami was very kind, patient, knowledgeable about my process. Handled everything well and professionally. So glad that we chose this auto insurance company. Customer service has always been great.
Response from Mile AutoMar 16, 2026
Hi Catreana - thanks for your review on Trustpilot. We are glad to hear of your positive interaction with Cami. Our team is focused on kind and professional efforts to serve our customers. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
GH
Gabriel H.
Ana what's very helpful and willing to…
Ana what's very helpful and willing to make sure that my questions and concerns about my claim were clearly under, she took the time to go over every issue and made sure that everything was clear.
Thank you Ana!
Response from Mile AutoMar 16, 2026
Hi Gabriel - thank you for your review on Trustpilot. Dealing with claims can be frustrating and confusing, and frankly the claims experience is what sets "so-so" insurance companies apart from "great" insurance companies. We are so glad that Ana was able to be there for you to make the process clear and understandable. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
FG
Feathers G.
Just another crooked company!
Had several people run quotes with the same vehicle and basic information that would not effect the cost. Minimum liability insurance for a second vehicle that doesn't get driven except dump runs or home depot.
My insurance for my car wanted to charge me full fare for the second so I was shopping and heard stories of the fluctuating pricing so I gave a few people the same basic info to run from different locations. They all got different quotes. So I called them and they gave me a quote that was higher. I said no thanks and ran another quote from their website and it came in 33% cheaper. I called them back and asked them how that is possible SARA whom claimed to be a supervisor was rude and stated that multiple quotes were not possible because you have to enter your VIN and drivers license to get a quote.
I said,not from your website! Don't use your license,social, or phone number for a quote! They just get more money from selling your information and they are not required buy law.Then extended her rudeness and said she knew what she was talking about and she is a customer too. I said you work there and you had to use the website to get your insurance. Sounds unfeasible or stupid!
You have my information what aspects would make my quote cheaper? She said your quote is what it is. Is it fraud or stupidity. 50 years of different scams from all insurance companies makes shopping around a necessity. The electronic wall saves many a gutless weasel the beatings they deserve. Another negative situation created by the use of business phones and Internet!
Here's hoping the next time you need insurance it's for medical recovery!
Response from Mile AutoMar 16, 2026
Dear Feathers Galore - All auto insurance, including insurance from Mile Auto, depends on the personal details of the applicant (things like prior claims, prior insurance coverage, age, address, etc.). To get a full quote, all insurers also require a drivers license number, home address, garaging address for the vehicle and VIN. A full and accurate quote does not depend upon generalized information, but specific information relevant to you, your vehicle, your claims history, and your motor vehicle violations. So, unless you shared all your personal information with the "several people" who ran your quotes, they would not get the same result. Also, most insurance companies run antifraud analytics in the background that detect multiple users attempting to defraud insurance companies, so your efforts to obtain multiple quotes by multiple people using the same information would also likely trigger such system protection mechanisms. And finally, we do not sell information to third parties. -Mile Auto Customer Success
KR
Kahlayni R.
It was good an helpful
It was good an helpful
Response from Mile AutoMar 16, 2026
Hi Kahlayni - thanks for your review on Trustpilot. Our Customer Care team members here at Mile Auto work hard to be kind and helpful. We are so glad you are part of our Mile Auto family. -Mile Auto Customer Success
TD
TODD D.
Ian was very helpful and he was also…
Ian was very helpful and he was also very thorough.
Response from Mile AutoMar 11, 2026
Hi Todd - Thanks for your review on Trustpilot. We are pleased that Ian was helpful; he's an outstanding member of our team. We are glad to have you as a part of the Mile Auto family. -Mile Auto Customer Success
CC
charlesmerrittyahoo.com
PROMPT, POLITE SERVICE
The customer service was prompt and simple. Easy resolution.
Response from Mile AutoMar 9, 2026
Hi Charles - thanks for your review on Trustpilot. We are so glad our Customer Care team could quickly and easily provide the service you needed. We will share your kind words with the team. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
CR
Corneilus R.
Great Customer Service!!
Great Customer Service!!
Response from Mile AutoMar 9, 2026
Hi Corneilus - we appreciate your review on Trustpilot. We think our Customer Care team is pretty special, and are thankful you think so too! We are glad you are a part of the Mile Auto family. -Mile Auto Customer Success
