Kory R.
Don't let the affordability cloud your claims judgement
For the longest time, my Mother and I both had Mile Auto and they were fine, though like any insurance co they slowly were raising the base of the premium and the cost per mile. I had a wreck and totaled my F-150 and could not do a thing about their claims for 5 MONTHS despite calling them everyday, the right hand did not know what the left hand was doing and it took me pushing them daily to get my insurance pay out, they are not in a hurry but its not them that lost a truck worked hard for and a pay out to get myself another truck. I would not recommend them ever. 2 stars just cause they are an affordable option especially remote workers and retirees. Claims matter so be mindful if you consider them, but I wouldn't!
Response from Mile AutoOct 9, 2026
Hello Kory - we have researched your Trustpilot review. While the claim did take an unusually long time to resolve, there were two primary reasons: (1) the lienholder information initially provided was incorrect, and (2) once the correct lienholder was identified and contacted, the lienholder was uncooperative and never sent us your title to close-out your claim. We were forced to pursue an alternative means to secure a title. But for these issues, your claim was finalized in 24 days, and we were prepared to tender the payment for your totaled F-150. Unfortunately, this is how the claims process works, and we regret that you were in the middle of it. Let us assure you that our claims team always uses their best efforts to serve the needs of our customers. If you would like to discuss your particular case in more detail, feel free to reach out to [email protected]. Thank you.