Mile AutoWith pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Mile Auto (mileauto.com) has 328 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jude F.
I have no complaints for this company, or any representative with whom I’ve had dealings. Highly recommend.
Response from Mile AutoApr 7, 2026
Hi Jude - thanks for your review on Trustpilot. Our team works hard to serve the needs of our customers, and we are grateful when that goal is achieved. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Farm Guy in Texas, U.
Mile Auto insurance is a SCAM. DO NOT waste your time with this company. My 1999 Ford Truck was driven 38 miles in a month, and the insurance premium was $55. I'm retired with a PERFECT driving record. How did they raise the $16 base charge, plus the 57 cent mileage charge up to $55? They added these HIDDEN FEES: Anti Theft Fee $2.50 Installment Fee $5.00 Mileage Data Capture Fee $6.00 Policy Administration Fee $25.00 There is nothing in their signup papers about a $25/month "policy administration fee". Also, since you have to email a picture of your odometer every month, so they can figure out the mileage cost, every policy will be charged the $5.00 "installment fee". EVEN WORSE... They only give you THREE DAYS to email your odometer photo, or they charge you for 2.000 miles that month, with a huge mileage fee. That happened to me once, since I HAD two cars insured by Mile Auto, and each odometer photo is due on a different date. This company is a 100% SCAM! They ADD FEES, until your cost EXACTLY equals a real insurance company, like progressive or E-surance. It is so much hassle and worry to sign up (only over the phone - no online anything!), then have to worry if you missed your three day window for the odometer photo. It sounds great, only pay 15 cents per mile that you drive in a month... then where the H#LL did the other fees come from, so your cost EXACTLY EQUALS a REAL INSURANCE company!?!?!?!?!?! I'm in a rage about being ripped off, after all this time and effort to sign up, and send in all these odometer photos. Please DO NOT waste your time, thinking you will save a DIME with this scammer "Mile Auto". I would attach a photo of the 38 miles driven/$55 monthly bill, if I could, but I can't using this browser. P.S. The more sporty cars, like 2009 Honda Accord, have a monthly "base charge" of $26, WITH the other fees added on top. So, there is no way to win with this company
Response from Mile AutoApr 7, 2026
Dear Mr. Farm Guy – we’ve read your review on Trustpilot, and also examined your records in our system. Thank you for trusting us with your car insurance for two consecutive 6-month terms. Unlike most traditional insurance companies, we choose to clearly disclose all charges in our monthly statements whereas other insurers hide those charges in their monthly invoices. You are correct that we charge an anti-theft fee (required by the State of Texas), along with installment fees, mileage capture fees and policy administration fees. We believe in transparency and full disclosure for our customers. As you experienced during each of the 12 months you were insured by Mile Auto, we do require monthly odometer photos as that is how we are able to charge our low-mileage customers for the miles they actually drive. If a customer fails to submit an odometer image, they are charged for 40 miles per day for the prior month. Once an image is finally submitted, a credit is issued for any overpayment if the mileage is less. For each of the twelve months you were insured by Mile Auto, you submitted your odometer images and saw how our systems operated and how your monthly statements were created. With each of our customers, rates are developed using traditional insurance underwriting criteria, and then the insurance costs are divided into a fixed base monthly rate and a per mile charge. Rates vary for each customer depending on their vehicle, driving history, claims history, etc. Low-mileage customers can typically save hundreds per year compared with traditional “all-you-can-eat” insurance. We regret that you feel like Mile Auto is a “scam.” We can assure you that the thousands of customers who have been insured by Mile Auto for millions of miles would not agree. In the event you wish to discuss your experience further, feel free to email us at: [email protected].
Kimberly L.
Clyde was amazing on helping me I give him 5 stars
Response from Mile AutoApr 7, 2026
Hi Kimberly - we agree with you that Clyde is indeed amazing. Thanks for trusting Mile Auto with your auto insurance needs. We appreciate having you as a part of the Mile Auto family. -Mile Auto Customer Success
Cynthia K.
Hello, Klyde was most helpful and very efficient. He was knowledgeable and provided me with the information that I needed. I advised several individuals at the dealership with your company name and how mile auto works. Hopefully, you will receive some referrals as a result of me expressing how pleased I am with you. Warmest Regards, Cynthia King
Response from Mile AutoApr 7, 2026
Hi Cynthia - thanks very much for your kind review on Trustpilot. Klyde is a valued member of our Customer Care team, and works hard to take care of each customer he deals with. We are pleased to have you as part of the Mile Auto family, and also appreciate the referrals of happy customers. Thank you! -Mile Auto Customer Success
Steve R.
I recently moved from Georgia to Tennessee. I had questions on my policy which were not answered and the customer service person was rude. When I asked for a supervisor, I was told that they do not have one. I called back and waited for 20 minutes with no supervisor. So, I called the next day and asked again. Again, I was initially refused. I stated this is enough so after about 15 minutes, another rude person came on the line by the name of Elana. She stated that she was the customer service manager. Due to her rudeness I asked who her supervisor was and she told me that it was the President of the company. I have had mile auto for a few years and never had this type of customer service. I needed a new policy but I would NEVER use this company again and cancelled the next day after I bought from another company. No one should ever have to spend their hard earned money with a company that does not appreciate a customer. Other insurance companies do!!!!
Response from Mile AutoApr 7, 2026
Dear Steve - we have received your Trustpilot review, and regret that you feel you were treated rudely by any member of our Customer Care team. We appreciate having you as a Mile Auto customer, and are pleased that you found suitable insurance once you moved to Tennessee. Sincerely, Mile Auto Customer Success
R
Ian was excellent in helping me resolve my situation
Response from Mile AutoMar 24, 2026
Hello "R" - We are pleased that Ian was a big help. Our Mile Auto team members really do care about our customers. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Toinetta N.
I got my auto and let me tell you this is the best thing since sliced bread they live up to their word I got a very nice representative they always so nice my auto is the one that you want to go with I was with another company plan over $320 for a 2019 Toyota RAV4 and a 2007 Maxima with liability I went to my auto for the same price they go by the mile I'm now paying $1 like $30 it is a very very very very good company I have no complaints none whatsoever I love my uncle y'all tried if you don't drive a lot this would be the place where you need to be
Response from Mile AutoMar 20, 2026
Hi Toinetta - thanks very much for your review on Mile Auto. We are pleased that we are able to save you money for your lower mileage driving. As you can see, we operate kind of like your electric bill - the less you use the less you pay. And, we agree that the members of our Customer Care team are kind and really listen to what our customers need. Thanks for being part of the Mile Auto family. Drive safely! -Mile Auto Customer Success
Gloria S.
SEL was very helpful, friendly, and resolved all my concerns.
Response from Mile AutoMar 20, 2026
Hi Gloria - thanks very much for your review on Trustpilot. We are pleased that our Customer Care team was able to kindly and efficiently assist you. Thank you for being part of the Mile Auto family. -Mile Auto Customer Success
