Mile Auto Reviews | Read Customer Reviews of mileauto.com

Mile Auto Reviews | Read Customer Reviews of mileauto.com

Mile Auto reviews

328 approved reviews, newest moderated first

Kelli S.
Mar 4, 2026
I had a serious auto accident and it…
I had a serious auto accident and it was very devastating. I spoke to 2 Mile Auto reps immediately after and they helped guide me in what to do and when. Then Tiffany from claims followed up with me later in day and she was amazing. Kind. Helpful and took extra time to reassure me all would be ok. I feel like she is a friend! I’m grateful for all the assistance I received and I have confidence all WILL BE OK!
Response from Mile AutoMar 5, 2026
Hi Kelli -thanks for your review on Trustpilot, and we are sorry to hear about your accident. The true test of an insurance company is how you are treated when you need to make a claim. Tiffany is indeed amazing, and we are pleased that she was able to help you and to reassure you. The whole claims process can be confusing and having someone like Tiffany to guide you through it makes all the difference. Thanks for being part of the Mile Auto family, and take care. -Mile Auto Customer Success
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Inez B.
Mar 4, 2026
Fin is awesome he handled everything in…
Fin is awesome he handled everything in a timely manner!
Response from Mile AutoMar 5, 2026
Hi Inez - thanks for your review on Trustpilot, and thanks for being part of the Mile Auto family. Fin is indeed awesome, and we are so glad he was able to help you quickly and efficiently. Drive safely! -Mile Auto Customer Success
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Troy B.
Mar 4, 2026
Good stuff
Honestly? I work five minutes from home and am very much a homebody. This was the cheapest option BY FAR and worked exactly as I needed it to. That being said, if you drive even a "normal" amount, expect the rates to be much higher. A $140 bill can very quickly turn into a $190 if you don't pay attention. Again, I wouldn't call this a fault, just a heads-up. The customer service was always professional and speedy.
Response from Mile AutoMar 4, 2026
Hi Troy - thanks for your review on Trustpilot. And also, thank you for helping to educate potential customers on how it works. We are built for drivers who typically drive less than 10,000 miles per year, and the less you drive, the more you save. However, since we are pay-per-mile, the opposite is also true: the more you drive, the more you will pay. So, as you said, it's important to understand how much you drive since the amount you pay monthly can go up and down, depending on the miles you drive. It's kind of like your electric bill - you pay a base monthly amount and then the bill varies based on exactly what you use. We appreciate having you as a part of the Mile Auto family, Troy! -Mile Auto Customer Success
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Joshua P.
Mar 4, 2026
She was patient and kind
She was patient and kind
Response from Mile AutoMar 4, 2026
Hi Joshua - thanks for your review on Trustpilot. We are pleased that you've experienced the kindness and patience of our team members. Everybody deserves to be treated with kindness and respect. We are glad to have you in the Mile Auto family. -Mile Auto Customer Success
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Thinh N.
Mar 3, 2026
CAN'T CANCEL MY INSURANCE. WORST CUSTOMER SERVICE. FRAUD
I BELIEVE ALL GOOD REVIEWS ARE WHAT THEY MAKE THEMSELVES! I wish I could give this company 0 stars. This company is a scam. I called customer service to cancel my insurance plan. The company confirmed and sent a confirmation email. However, the following month I was still charged to renew the plan. I called a second time to complain, and they said they would cancel and send me an email. I said they had already done that, so why were they still charging me? I want my money back. They hung up. What's going on if this isn't a scam? I am calling my bank to dispute the transaction, and report that is a fraud!
Response from Mile AutoMar 3, 2026
Mr. Nguyen - we appreciate you bringing this to our attention, and are glad that we could take care of it for you. Thank you for giving Mile Auto a try. -Mile Auto Customer Success
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Nguyễn Tấn T.
Mar 2, 2026
Can’t cancel my policy. They autocharged
I called them to cancel my policy, and get an email to confirm that. However they still autorenew it and charged me. No way to cancel. Absolutely fraud!
Response from Mile AutoMar 3, 2026
Mr. Nguyen - we appreciate you bringing this to our attention, and are glad that we could take care of it for you. Thank you for giving Mile Auto a try. -Mile Auto Customer Success
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Heather W.
Mar 2, 2026
Ian was very helpful and very polite
Ian was very helpful and very polite. Made the whole process very easy. Thank you !
Response from Mile AutoMar 3, 2026
Hi Heather - thank you for your review on Trustpilot. We are pleased that Ian was able to assist. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
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Deshaundrell W.
Feb 27, 2026
Very patient and understanding with my…
Very patient and understanding with my needs. Took the time to explain every single coverage. Please give this man a raise!!!
Response from Mile AutoMar 2, 2026
Hi Deshaundrell - thanks for your review on Trustpilot. We are glad that one of our in-house licensed agents was able to clearly explain your coverage options and to take the time of understand your auto insurance needs. We are pleased to have you as a member of our Mile Auto family. -Mile Auto Customer Success
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