Mile AutoReviews of mileauto.com

Competitive on the prices, bud costumer service is very bad, as well as their website, every time you want to do any change you have to call or fill a form, making the processes not easy to be done compared with other companies, I just hope they make easier in case of any claim.

First id like to say your guys online says the claims department is open 24/7 that is a lie and ive been calling for 45 minutes I would hit 2 to start a claim and it would play music for almost 20 minutes then hang up talked to a guy name Matt and he helped me get connected to Ian and Ian done a great job helping me resolve my issue but they need to update the online and make it not such a hassle just to talk to someone in the claims department

Mile Auto is great for my older cars that don't have an OBDII port. Due to the pandemic, I am now working from home 100% of the time and I just don't drive anywhere. But I need my cars insured just in case I DO need to hop out to the store or doctor. I was paying 3-4x the price of Mile Auto for my cars to sit in the driveway. However, things could be smoother. I can't update my payment information online. When the debit card I used expired earlier this year, I didn't get a notification and my policy was cancelled without warning, retroactive to the billing date. I had to call and update my information, and was asked if I was in an accident between the billing date and the day I called, which was the day after I got emailed about it. What if I or my spouse HAD gotten into an accident? Would I have not been insured? Simply informing me and giving me a chance to update my information PRIOR to outright cancelling my insurance would have made more sense. At least my new information is valid for a few years, hopefully they'll improve this experience before then.

Monthly service is great, but initially I was not happy with the fees and such not told to me.

Miles auto is a great company, however I really would appreciate having a set payment because I can’t drive to much, afraid of having a high payment due to the miles I may gain on my car as I’m doing my everyday and life duties of going to work and driving my kids to where they need to be.

the app doesn't allow me to take odometer photos hasn't worked in months you didn't send a photo request last month, then did inflated billing good rates, but poor user experience rick julian

I believe more consideration/pricing should be given to young drivers that have taken the defensive driving classes, are straight A students, and live in more remote areas outside of metro Atlanta.

I am working from home and barely go outside but still paying $115 or more every month. Ideally, it should be lower.