Mile Auto Reviews | Read Customer Reviews of mileauto.com

Mile Auto Reviews | Read Customer Reviews of mileauto.com

Mile Auto reviews

328 approved reviews, newest moderated first

James R.
Oct 21, 2026
absolutely in the ranking for worst…
absolutely in the ranking for worst insurance company I have used.. sketchy is an understatement having to get links to do everything, I will never suggest anyone use this company I might after the election see if the State Attorney general's office can look into them
Response from Mile AutoOct 21, 2026
Hello James – we have received your Trustpilot review. Your policy was cancelled for non-payment. We contacted you multiple times offering to reinstate your policy upon payment, but no payment was received. We would be happy to once again work with you to reinstate your policy if you are interested by calling our Customer Care Team at 1-888-645-3001. Sincerely, Mile Auto Customer Success
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Melody M.
Oct 16, 2026
A great representative and gave great information and customer service
Ian he great! He really helped me filing my first report during this traumatic situation.
Response from Mile AutoOct 20, 2026
Hi Melody - thanks for your Trustpilot review. Being involved in an accident is always traumatic. How you are taken care of during the claims process is what separates a typical insurance company from a great one. We are thankful that Ian was able to help you navigate the process. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
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Erma M.
Oct 15, 2026
Helpful Staff
My problem was solved I recommend this company with 4 stars
Response from Mile AutoOct 20, 2026
Hi Erma - thanks for your review on Trustpilot. We are glad our team was able to resolve any problems you were having. If you need anything further, please feel free to reach back out to us. Thanks for being a valued member of the Mile Auto family. -Mile Auto Customer Success
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Andrea H.
Oct 14, 2026
Friendly no goes a long way
Montana was so helpful. He helped me on all aspects of this claim and he also helped me in my son‘s claim from two weeks ago, so he was very knowledgeable and very helpful. I do appreciate it and he was very personable and very friendly.
Response from Mile AutoOct 15, 2026
Thank you Andrea - Montana is a true professional, and cares about assisting folks who have a claim. Having an accident can be unsettling, and we are pleased to hear - but not surprised - that Montana took good care of you. Drive safely. -Mile Auto Customer Success
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Kory R.
Sep 26, 2026
Don't let the affordability cloud your claims judgement
For the longest time, my Mother and I both had Mile Auto and they were fine, though like any insurance co they slowly were raising the base of the premium and the cost per mile. I had a wreck and totaled my F-150 and could not do a thing about their claims for 5 MONTHS despite calling them everyday, the right hand did not know what the left hand was doing and it took me pushing them daily to get my insurance pay out, they are not in a hurry but its not them that lost a truck worked hard for and a pay out to get myself another truck. I would not recommend them ever. 2 stars just cause they are an affordable option especially remote workers and retirees. Claims matter so be mindful if you consider them, but I wouldn't!
Response from Mile AutoOct 9, 2026
Hello Kory - we have researched your Trustpilot review. While the claim did take an unusually long time to resolve, there were two primary reasons: (1) the lienholder information initially provided was incorrect, and (2) once the correct lienholder was identified and contacted, the lienholder was uncooperative and never sent us your title to close-out your claim. We were forced to pursue an alternative means to secure a title. But for these issues, your claim was finalized in 24 days, and we were prepared to tender the payment for your totaled F-150. Unfortunately, this is how the claims process works, and we regret that you were in the middle of it. Let us assure you that our claims team always uses their best efforts to serve the needs of our customers. If you would like to discuss your particular case in more detail, feel free to reach out to [email protected]. Thank you.
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Andres B.
Sep 14, 2026
Very happy with my policy
Very happy with my policy. I've recommended this company to a few other people and it seems to be a good experience for them as well. I really appreciate the customer service. I had to call to get my policy updated and the customer service rep was very helpful, quick and friendly.
Response from Mile AutoSep 14, 2026
Hi Andres - thanks for your review on Trustpilot. We are thankful you've had a good experience with Mile Auto and our Customer Care team. They are truly fantastic. We are glad to have you as a member of the Mile Auto family! -Mile Auto Customer Success
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Bertha O.
Aug 25, 2026
The staff member was clear and guide me…
The staff member was clear and guide me to understand the importance of the information as required. And explain my question!
Response from Mile AutoAug 26, 2026
Hi Bertha - Thanks for your review on Trustpilot. We are pleased that our team was able to provide the guidance you were seeking. We are glad you are part of the Mile Auto family. -Mile Auto Customer Success
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Ernie D.
Aug 21, 2026
Finn was absolutely outstanding with his…
Finn was absolutely outstanding with his Patience and knowledge. Had just sold a vehicle and it was at the Dealership but I had to send my odometer readings. Got the invoice and Fin walked me thru the whole process without any problems. Great representative and outstanding customer service .
Response from Mile AutoAug 23, 2026
Hi Ernie - thanks for your review on Trustpilot. We are pleased to hear that Finn was able to be of assistance. He is super member of our Customer Care team. We are glad to have you as a part of the Mile Auto family! -Mile Auto Customer Success
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