Mile AutoWith pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Mile Auto (mileauto.com) has 328 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing328 approved reviews, newest moderated first
Michael W.
Kimberly from Atlanta provided excellent customer service and was very professional and knowledgeable regarding my needs for insurance. I had to make several changes including changing states, adding a car, and changing coverage details. Kimberly was able to quickly make these changes for me and took time to explain every detail regarding the changes. Outstanding customer service! I’m very impressed.
B.Harris
Kimberly Valdez.... was a great help and please get her to lead your team in customer care...
Ryan H.
Mike auto is a great company with great rates. My customer service representative Kimberly was fantastic and helped me add a new car to my policy and the call took less than five minutes. That’s just good service. She addressed all of my needs promptly and efficiently.
Avery M.
I was slightly skeptical at first. Hold times were a bit long, but once Kimberly answered the phone I was blown away! She was amazing and getting my insurance to an amount I was comfortable with and explaining how the process works. If you don't drive your vehicle much this is the insurance you were looking for. Very flexible and very understanding company
Nicole A.
They are inconsistent. First 6 months went great. They give you different excuses for overcharging you.
Steven N.
Don't be deceived by this company. They are NOT as cheap as you think. A lot of hidden fees. So let me tell you my story. - Previously, I had insurance with Geico but I moved to a new state so they raised my rate to north of $100 per month. - MileAuto quoted me $0.068 per mile, so $6.8 per 100 miles, let's say each month I drive 500 miles, so less than $40 per month, which is a pretty good deal huh?! Same coverage but half price! Sounds a pretty good deal. But no... - On Day 1, I was already charged $250 and they say that's a one-time, fixed fee. So I think, hm, that's okay. Just a one-time fee. If I use them for 1 year, so, on average, it costs me just another $20 per month. If I use it for ~2 years, just $10 per month. Seem okay to me. - But then after the 1st bill, I realize that they also charge me some nonsense fees like a Base Charge ($15), Installment fee ($3), Policy Admin fee ($7), Mileage Data Capture fee ($5)?? So total, I have to pay them ANOTHER fixed fee of $30.... --> So, on average, it's already 40+20+30 = $90 per month for just 500 miles --> It is NOT cheap as I though, in fact, it's pretty much same with Geico and Progressive - That's not the end of story. Now, after 6 months, they come back to me and say I have to renew my insurance policy and they will charge me ANOTHER $300 fixed fee AGAIN!!! with them! I though that $250 that I already paid is a one-time fee and I would not be charged again! So that means, they charge me $250-$300 for EVERY 6 month. That being said, $50 fixed fee every month. Plus those nonsense fees around $30 above, I'm charged $80 per month even if I don't drive AT ALL. Assume that I drive 500 miles per month, that would add another $40. --> So, total $120 per month, which is MORE EXPENSIVE than Geico and Progressive. - Thankfully, I am a careful driver, I didn't have any incident. But Mileauto is a fraud if you read other comments. They would never handle your requests and claimts. STAY AWAY FROM THEM - THEY ARE NOT AS CHEAP AS YOU THINK
Baltazar
They quote me a very good rate monthly, and so I switched to this company for. I have been paying for mile auto my monthly premiums for four years and happy for the rate.. but then this accident happen and this is when I really felt cheated. I called claims department, during my initial call somebody answered and assured me they’ll take care of things, he gave me his personal phone number so I can contact directly for any issues. But then days and weeks later, nothing. I followed up/called and left voice messages to that phone number and even called Mile Auto Claims, nobody answered. If you call billing department, great customer services though very courteous staff, but when get forwarded to claims department, that’s it hanging dry.. I was not satisfied because is when we have problems like accident that we need insurance to take effect and takes care of our coverage,, but they did not really take action or do what they promise to do.. Insurance coverage is an agreement that I pay my monthly due and they will cover any damages if an incident happens.. but Im so disappointed when they did not do their part… I was happy paying monthly low rates but now realized what a big mistake.. They are not truly there when you are in accident… It seems like a one sided deal, they take my monthly payments diligently but when it is time for me to ask them to take care of my accident the jsut disappear.. so annoying.. I never had accident, and this was my first time in 25 years… i learned my lesson, “you do get what you pay for”. I am looking for new auto insurance, but their rate is still very tempting low. With my experience with them, i could not trust Mile Auto. I feel betrayed, i paid my part of the agreement and they did not do theirs. I am still looking for other insurance.
Matthew H.
We have had Mile Auto since March 2024 on 3 cars. I like the price which is much less than USAA. We haven't had any claims, so I cannot comment on that. I called once to update my payment information and the call was picked up quickly and handled right away. The man who answered was very pleasant.
