Shannon Jessica C.
I just renewed with this company
I just renewed with this company. My payments are much lower than the last horrible company ROOTS(don't use them, they stole money from my account after I canceled) so far I've had no issues. The man I just spoke to was very helpful. I'm paying 1/3rd what I was paying with roots for the same exact coverage. If I continue to have the experience I've had so far ill be a customer for life and will give 5 starts. 6 mths in,so far so good. No claims, knock on wood, but great prices and I've had great customer service. After the experience I had with roots who after 1 yr raised my already outrageous rates 100 dollars, then 3 mths after I canceled went into my account and took out 400 dollars still refusing to give it back, I'm weary. I always kept the same insurance company for 30 years before. Now it seems you have to look for a new company every 6 mths. I'm hoping everything continues going well. I read some reviews, I haven't had any of those issues. I call and those I've spoken to have been very helpful. So🤞hopefully I can say I found my new insurance company, and stay with them.
Response from Mile AutoMay 9, 2025
Hi Shannon, Thank you so much for taking the time to share your experience. We’re truly glad to hear that things have been going smoothly and that you’re seeing meaningful savings with Mile Auto. It's encouraging to know our team has helped restore some peace of mind. We also appreciate your kind words about our customer service team. We’ll be sure to pass the feedback along. Please know we’re here to support you every step of the way, and we’re committed to earning that 5-star experience long-term! Thanks again for choosing Mile Auto! We’re grateful to have you with us. - The Mile Auto Team