With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Mile Auto (mileauto.com) has 328 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
mileauto.com
Website
mileauto.com
Category
Insurance
Location
Atlanta, Georgia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Ms. IIse was so helpful and knowledgeable about my policy and answering questions. I really liked Ms. IIse attitude and energy. Great customer service.
Response from Mile AutoSep 2, 2025
Hi Winsel,
Thank you for sharing your kind words! We’re thrilled to hear that Ilse was able to provide the support you needed. We’ll be sure to pass along your appreciation to her. We agree, her attitude and energy is amazing! We’re grateful to have you as part of the Mile Auto family!
– Mile Auto Customer Success
BB
Brian B.
Modern cost effective solution for low mileage driver
As an accident free, middle aged, very low mileage driver (300 miles/mo) and an insurance industry veteran, I was seeking a lower cost alternative to the dominant auto insurers that blitz media channels encouraging you to bundle (I’ll pass State Farm). Mile Auto provides a cost effective, easy to use offering (you pay for the miles you drive)….keep up the good work.
Response from Mile AutoAug 29, 2025
Hi Brian,
Thank you for sharing your experience with us! We’re so glad to hear that our pay-per-mile model is providing the cost-effective solution you were looking for. As someone with deep industry knowledge, your feedback means a lot to us. We’re committed to making car insurance simpler and more affordable for low-mileage drivers, and it’s great to know we’re hitting the mark.
We appreciate you being part of the Mile Auto community and look forward to continuing to serve you.
With gratitude,
Mile Auto Customer Success
SC
Scott
Gouging
1. Hidden Fees. I am charged $3 a month for " installment fee" you cant purchase a 6-12 policy and pay in full, they have to get a monthly mileage to determine your monthly amount. Why should I pay for something THEY don't have available, that's fraud. Another $7 a month for "policy administration fee". Then another $5 a month for " mileage capture fee, they are supposed to contact me every 1st of the month to get my mileage , if you don't respond they charge you a astronomical amount, the last 6 months on the 2nd of each I have had to contact them and request they send me their request because they failed to do so. They do that so you will fail to send mileage and they can charge whatever they want. 2. My policy just renewed and without any explanation, even after contacting them , I have a $33 rate increase. No tickets, no claims, and my credit has improved, haven't moved live in a town of 6,000 people zero crime zero car accidents, just raising it because.
Response from Mile AutoAug 13, 2025
Hi Scott, thank you for your feedback on Trustpilot. Mile Auto takes great efforts to be transparent in our billing practices. That’s why our fees are detailed in our monthly statements. We pay our payment processor a convenience fee and thus charge such fees to our customers. We do not commit fraud against our customers. Large traditional insurance companies hide their fees in their premiums so customers cannot see them.
Yes, you are correct that Mile Auto does not have the ability to charge in full up-front for a 6-month policy (we don’t have 12-month policies) because we charge for the miles actually driven each month. Our system automatically generates reminders via text and email for each customer at approximately 5 days, 3 days and 1 day before the end of a policy month to submit an odometer image so that their monthly bill can be calculated. When the odometer image is not submitted, we default to 40 miles per day until we receive the odometer reading at which time we adjust the charge accordingly. If you were not receiving those automated reminders, that is a problem and our technology team needs to know about it.
Rates for all insurance companies can change at the beginning of each term. Our rates are filed with each state’s insurance regulators, and once filed, we are required by law to charge those rates. Rates for most insurers have been rising over the past few years as inflation has increased the costs of repair parts and labor.
If you have any further questions, please feel free to reach out to: [email protected].
- Mile Auto Customer Success
MD
Manny D.
Thank you Heather K!
I just wanted to take a moment to highlight the exceptional service I received from Heather K. at Mile Auto. From the moment we connected, Heather was incredibly kind, patient, and thorough. She allowed me to ask all the questions I had without rushing me, and when something was outside her scope, she immediately connected me with the right person to help. True to her word, she followed up with an email right away, which I really appreciated.
In the short time I spoke with her, Heather left a lasting impression on me with her professionalism and genuine willingness to help. Thank you, Mile Auto, for having such amazing staff—especially Heather K.!
Manny Davila - Summit Insurance Group
Response from Mile AutoAug 12, 2025
Hi Manny,
Thank you for taking the time to share such kind words about your experience with Heather K. We’re so glad to hear she provided the kind, patient, and thorough service you needed, and that her follow-up made the process smooth. We agree, Heather is a wonderful part of our team, and we’ll be sure to pass along your appreciation to her.
Thank you for choosing Mile Auto and for recognizing the people who make it special.
Mile Auto Customer Success
DD
DD
Exceptional Level of Professionalism & Care
From my initial inquiry with Ivonne her professionalism, patience and kind demeanor immediately resolved the nervousness and skepticism that I was feeling due to a negative experiences with my previous insurance company. Ivonne was efficient and immediately followed up in writing as she indicated she would. Based on the clearly defined terms and the exceptional care received I decided to move forward. Upon calling to initiate the policy I was assisted by Griffin who offered the same extraordinary care and patience while I made sure I understood the terms. He simplified where I needed clarification and was incredibly generous with his time and explanation. It’s rare to receive such incredible service and to have received such remarkable care on two occasions speaks volumes of the quality of the individuals associated with Mile Auto. Seldom does it make my day to interact with “customer service” but this truly was a new level of care and it truly made a wonderful impression and I cannot commend Ivonne & Griffin enough for their efficiency, patience and pleasant demeanor.
Response from Mile AutoAug 7, 2025
Hi DD,
Thank you for taking the time to share such kind words about your experience with Ivonne and Griffin. We’re thrilled to know their professionalism, patience, and clear communication helped you feel confident and cared for. Delivering that level of service is exactly what we strive for, and your feedback means the world to us.
Welcome to Mile Auto - we’re honored to have you with us!
– Mile Auto Customer Success
CL
Charlene L.
If there ever was a scam company
If there ever was a scam company, this is it! I drive very little (retired and use delivery). NO ACCIDENTS or tickets my entire life. They started my insurance premiums at $20 a month. Within a few months, I just got a bill for $75 for 1 month!!! Should not be a business!
Response from Mile AutoAug 7, 2025
Hello Charlene - thank you for your feedback on Trustpilot. We can assure you that Mile Auto is not a "scam" as evidenced by the tens of thousands of our low mileage customers who appreciate our pay-per-mile pricing. We have reviewed your account, and your premiums were as follows:
Term #1: $29.20 before fees and per-mile mileage charges;
Term #2: $44.75, also before fees and per-mile mileage charges, following our state-wide rate increase in Florida; and
Term #3: $44.23, before fees and per-mile mileage charges.
Your rate was never $20 per month. The $74.33 you were charged at the beginning of Term #3 included a one-time $25 policy fee for the entire term.
We regret that you found your experience with Mile Auto to be unsatisfactory. We are thankful that many low mileage drivers find our pay-per-mile billing to be ideal for their auto insurance needs.
Sincerely,
Mile Auto Customer Success
JA
Jaxxon
“F” grade for customer service
I’ve tried for 9 days to get an actual person on the phone that can help me cancel my plan and remove my form of payment.
The one time I was close to resolving this was when the customer service rep assured me the instructions I’d be receiving would solve my problem and he put me on hold and within 3-5 seconds, the call was disconnected.
Response from Mile AutoAug 7, 2025
Hi Jaxxon - thank you for your feedback on Trustpilot. Mile Auto's customer care teams are available on the phones M-F from 9am to 6pm in each US time zone. We closely monitor hold-times and disconnects to make sure our customers are well taken care of. Your experience is puzzling, and we regret the challenges you may have experienced. In order to ensure that you've received the assistance needed, please reach out to this email ([email protected]) with your contact information, and we will have someone contact you promptly. Thank you. -Mile Auto Customer Success Team
HB
Hugh B.
Know nothing about Mercedes GLK vehicles
EGR replacement is never an issue for GLK vehicles yet Miles folks believe that it might need replacement and the job could cost up to $9000
Mercedes in Nanaimo disagrees and they saved us a ton of money. Repair cost us $800 by Mercedes Nanaimo where we will always take our vehicle....
Response from Mile AutoJul 24, 2025
Hello Hugh,
Thanks for your feedback on TrustPilot. We are pleased that Mercedes Nanaimo was able to get your GLK back into shape without the need to replace the EGR. EGR replacement is costly, so we are glad to know it was fine.
Our claims team members work with hundreds of years/makes/models of vehicles, and certainly do not know a Mercedes GLK like a Mercedes Benz certified repair shop, so we are glad you got your vehicle to the Mercedes experts. We have shared your feedback with our claims team, so they now know a bit more about EGRs on GLKs. Thanks for sharing the info.
Best regards,
Mile Auto Customer Success
