Micro CenterReviews of microcenter.com

Bought a monitor. A week later, it goes on sale. They offer a 30-day price guarantee. I just wanted my $50 back. I live 3 hours away, so a 6-hour drive to get my $50 back in person makes no sense. A week later, with online chats and emails sent, but no refund. NO STORE numbers are listed anywhere on their site. Their automated email on their site is down. (I tried two browsers.) I received another email from the online chat—no response from it yet. However, since I checked the price of the monitor a couple of times now, I get an email at least once, if not twice a day, asking me if "I'm still interested in buying the monitor!" I'm at the point where if a human, any human who works for them, were to call or write me and say, "We're keeping your money!" I'd actually be happy. Update: after leaving numerous reviews, I got a call, and my money for the price guarantee was refunded. Updated my stars to 3.

Bought a $1,800 high-end Lenovo laptop from Micro Center Mayfield Heights that was falsely advertised with a 90-day Lenovo warranty, same on the store receipt. However, the vendor warranty was already expired at the time of purchase. I only discovered this after the motherboard failed in less than three years. I spoke with Customer Care and today with the store manager, yet neither took responsibility for the misinformation. Lenovo confirmed the warranty was expired. Very disappointing. Customers deserve accurate product details.

Not even worth 1 star. This company may work for local walk-in shopping, but it’s terrible for e-commerce. I purchased a TP-Link router that was supposed to support VPN, but it simply does not work. Technical support (outsourced to the Philippines) had no clue how to resolve the issue. When I requested a return, Micro Center said: “All shipping charges must be prepaid, and the shipment must be insured for the total value of the merchandise being returned.” On top of that, they wanted to charge me an extra $49 just to configure anything beyond basic internet connectivity. So between bad hardware, useless support, and nickel-and-diming customers, this was an absolute waste of time and money.

Bought an energizer powerbank UE30068 30000mah. Just worked for a short time and completely stopped charging itself and other devices. At the same time I bought an iPhone that had a faulty camera module.

I bought a new computer and need all the data from from the old computer transferred to the new computer. Initially there were some glitches. But a qualified technician at the store fixed some of them. The GM then had a technincian from Micro Center Prioority Care + contact me. That technician was also very capable and resolved all remaining issues. I was extremely pleased with the customer service that I received. SKIP MARTIN

Horrible customer service for online orders. Website has issues, customer service is disjointed and unreliable. stock information is inaccurate. Wasted my time, I would not recommend them for any online or phone orders.

Took my asus laptop in due to the screen messing up intermittently. After a diagnostic was told my OS needed reimaged. Got it home after $350.00 and quickly had the same issue. Complete waste of time and money. Go elsewhere.

It's ridiculous to not have a phone number and worthless chat and email that has a response time of 12 -24 hours. Please don't expect me to drive an hour to find out you don't have something. 0 should be an optional rating