Micro CenterReviews of microcenter.com

When my laptop wouldn’t turn on, I brought it to Micro Center expecting it might be a battery issue – and I was right. The team quickly diagnosed the problem and got it working again. It was easily the best $80 I’ve ever spent – I had 3 years' worth of research on it. But guess what? I’m not surprised they delivered such great service; Micro Center consistently brings its A-game and remains a reliable resource for the community. Thanks Micro Center.

I should give the salesperson (Daniel) and Micro Center 3 stars. I asked the guy if the Lonovo laptop was silver/steel. He said yes. I got home and opened the box to find crappy titanium instead of steel. I haven't even accessed the hard drive yet. I may have to return the laptop.

Drove 2 hours to get a bundle and 2 hours back home excited to put it together. Pc doesnt boot up so we try the obvious thing which is unplugging some wires and moving things around but that doesnt work also the motherboard comes with no manual same with everything else that comes with the bundle. It's like they want you to figure it out yourself even though you spent 1300 dollars on it.

I normally don't leave negative reviews, but this was a frustrating experience. I purchased a computer here that had random crashing issues almost immediately after purchase. I brought it back within the return window and was told they could not fix it and that I needed to contact the manufacturer directly. I attempted to do that, but the manufacturer was overseas and never provided meaningful support. Months later I brought the computer back again, and the store acknowledged the issue by taking it in, but ultimately told me there was nothing they could do. What disappointed me most was not just the defective product, but the complete lack of accountability or customer support after the sale. I made multiple good-faith attempts to resolve the issue and ended up stuck with a malfunctioning computer and no real help from either the store or manufacturer. I would strongly recommend being cautious when purchasing electronics here, especially products where warranty or technical support may depend on overseas manufacturers.What makes this even more disappointing is that I originally came in intending to buy a different computer that was actually less expensive and in stock. The sales associate strongly pushed me toward this GMKTEC system instead, presenting it as the better option. It turned out to be one of the worst electronics purchases I've made. Based on my experience, I would be very cautious about upselling tactics here and do your own research before letting staff steer you into a different product.

Called the service center, prior to driving 45 minutes to this place. On the phone customer service expressed that they were not able to give me a cost or even an estimation for the parts for my laptop, that I would have to visit the center to ascertain the cost of the parts. When i arrived at center they expressed that they do not sell these parts and further expressed that their service was tied into ascertaining the parts....incredibly dishonest..Run away from these people . Not credible

Great service. Sales person was great his name was Jack. Very helpful understood my concerns and took the right steps to help me.

Although I had great customer service with Jon Falls, the STORE let me down in Charlotte by providing an invalid product key (or disabling it). Am on the phone waiting for a Micro Center Tech Support member now.

I brought my laptop into Micro Center (Elston Ave) to see if they could repair my broken laptop screen. At intake, the service receipt notes that the screen was cracked but still displaying, and that the device was functioning and outputting to an external monitor. I was later told they could not source parts for the brand of laptop and the device was returned to me without repair. However, when I picked it up, the screen was completely black with no display at all—different from the condition documented at drop-off. When I asked about the change, I was told no work had been performed and that I would need to pay $80 for a diagnostic to determine what changed while it was in their possession. I understand policies around diagnostics, but I was disappointed that no effort was made to recheck the device given the change in the laptop’s condition. Sharing this so others are aware of how situations like this are handled.