Micro CenterReviews of microcenter.com

I want to rescind my one star review of five days go

This was my third home growing up, I built my own computers and today I purchase from Micro Center in bulk. They stand by their product like no other company

I recently bought a desktop, keyboard, and mouse from micro center. I also visited the help center due to an issue with my laptop. Evan helped me spec out my desktop and did a fantastic job. Chris helped me pick out the perfect keyboard. Finally, Joe was the best when it came to helping me with my broken laptop. Can't thank you guys enough!

This is a review in response to a previously posted review. I received a call from the 'General Manager' in response to my scathing posted review of terrible customer service a the Duluth GA. Store. He apologized for the ill treatment that I received during a recent purchase/return for service. He assured me that the treatment I received was TOTALLY UNACCEPTABLE!, and offered to make me whole. I so appreciate his concern and offer.

Useless Tech / No Communication There is quite a bit here, so bear with me: Initially ordered the Computer Diagnostics online. I selected my date and time and input my payment information. Two days later, I get an email stating that my order was canceled due to "stock availability” or my "order was not picked up." I thought this was strange, so I called Micro Center and they said I didn't need an appointment to just bring it in. So I did just that. I brought my PC in on Saturday, May 6, 2023 at 12:30pm. Mind you, their website says 1-2 hour diagnostics on most things, which I understand some things are a little more serious than others. However, the website does advertise same-day diagnostics if you bring it in 4 hours before they close. So I called around 4pm to check on the progress of my order - and they hadn't even started it. I was told that I would get an update soon on the progress. I call again at 6pm to check the status and the tech was finally working on it and said it was passing all hardware tests and that he would finish it in the morning (Sunday, May 7, 2023) and update me. I asked about the same-day diagnosis and he stated "sorry for our website misleading you, but same-day is 24 hours." After much disagreement, I said sure. So I waited until the next day about 26 hours after I dropped off my PC. I call back for an update and I was informed that my tech wasn't even working that day and they he would be in the next day (Monday, May 8, 2023). At this point I am furious. These folks don't know what the heck they're doing. I finally get a text message from my tech stating that there are "five cases of malware” on my PC and that they could remove it for me for $99.99 and also suggested reimaging Windows for $99.99. I told them I could reimage Windows myself and opted to pick the PC up and take it home. Here is the kicker - when I got my PC home and booted her up.... it wouldn't boot. It stuck on the motherboard splash screen. My SSD was busted. I called Micro Center to explain what happened and another tech said to bring it back in so we can look at it. I live over an hour away from this place and they wanted me to bring it back in so they could screw my PC up more? No. I purchased a new SSD and installed it myself, along with a new copy of Windows and works like a charm. Don't trust the techs here. They don't communicate with you and also break you property. If I could give a 0 / 10, I would. Waste of time and money.

Never heard of this place, but my son asked for a computer and suggested this business. After placing an order, company wanted a photo copy of my drivers license and a photo copy of my credit card. Seems way too easy for this business to steal too much information from the customer especially information linked to my bank account. Needless to say, will not be ordering from them in the future and will go to a more reputable and known establishment. Be advised and careful if you do place an order. Tip for consumers: Do not order anything online with the company. Products used: Only potential purchase of a computer and order was cancelled due to not wanting to provide a photo identification and a photo of my credit card linked to bank account. If this business wants to encourage any online orders, it should deal with fraud in a less intrusive and more secure way. I mean even my bank alerts me when suspicious activity occurs and sends me (and all customers) an alert immediately to lessen the chance for fraud without wanting PII that is easily stolen/sold to nefarious companies.

¡¡DONT TAKE EQUIPMENT IN FOR REPAIR BEFORE READING THIS!! It saddens me to have to share this frustrating experience with a store that since 2019 was my preferred option for purchasing computer equipment and services for my small business. Multiple purchases and a true promoter of their services I was until recently, when I had the bitter experience of taking one of the same equipment purchased from them to the technical department so that they unlocked the PC since we had forgotten the access pin. To my surprise, after 2 days, due to an "error" by one of their technicians, they deleted all the data from the PC, which, being for commercial use, contained hundreds of documents and an image bank with more than 5,000 photographs, most of them They bought and others paid through photographer services. All of them used to update social network profiles of more than 12 companies for which our office manages their online presence. Despite the fact that the store sent an attempt to recover the data to an external place, we found ourselves obliged for the duration to try to get the pc back, to pay again to recover the data and the hundreds of images owned by the companies to which we take their networks, so as not to lose the contracts we have with them. To make a long story short, the computer was returned a month and a half later, and not with all the data recovered, and our small business lost over $15,000 due to this error by one of their technicians. We formally request that the store take responsibility for this damage to our office, but to our surprise they have decided not to do so, demonstrating with this that there is NO guarantee at all in their repair shops. This is definitely serious. But since we live in a rights society, this company was currently sued for damages in the Gwinnett courthouse. Very soon I will update on this case. In the meantime, I invite you to take all the necessary precautions before trusting a company like Micro Center, which if for some reason something similar should happen one day, does not offer any type of guarantee in its equipment repair services.

Charged me an arm and a leg for shipping then my package was delayed 4 days and stuck in nowhere. then it showed up only in the factory box with a big hole in it sitting in the rain hole facing up. this company is a joke. customer service was no help whatsoever. would not recommend. but from BestBuy or Newegg instead