Micro CenterReviews of microcenter.com

Mirco Center service is passive aggressive. Imagine being in customer service and being called this. Horrible experience. Thinking of just buying new and leaving MC Service where they belong. Horrible experience. A one timer for me. Life too short to deal with these people.

I find the MicroCenter policy of walking items to the front counter by a store agent, and the reason give was to prevent theft a bit much. I am a mature women (where was I going to run???), responsible and not a trying to steal anything out of Micro Center stores. I had a MicroCenter store card, but as of 10 minutes ago, I closed it and will not further do business with Micro Center. Stop putting honest customers in the same bag as thieves. Stop. Understand, I refuse to continue to support a company that does not treat me with the respect due! Your sales guys are dishonest, and members of management are questionable in capacity. I asked to see the label of an item I desired to purchase, and the sales agent and manager of sales behaved awful and refused and not allow me to view the box label to ensure we had to correct item. The events thereafter - well ... Suggestion: I would place a register in the back were the items can be rung up. And mostly, if I can not ensure that the item your sales guy got from the back room or lock-up cab is what I am seeking (The Label Specs) then you keep your items, and I will take my hard earn dollars elsewhere!!! AMAZON or elsewhere.

The staff at Microcenter is excellent. I came in to purchase a new laptop and am so happy with what I came home with. The staff is exceptional and very helpful in choosing the right product for my needs. I really apprecite their patience with my questions and with the questions they asked me to get the right unit. They did exactly what I requested with my old unit by leaving the info intact and the data was correctly and completely added to my new device as well. Thank you Microcenter!

I bought my first build from them around late 2022-early 2023 because I wanted a gaming pc. i specifically told them the type of games I wanted it to be able to run (Detroit, Fallout 4, Fortnite, etc). I was assured that with the build they set up for me, I would be able to run these more demanding types of games. First day i downloaded Detroit to test - didn’t even open on launch. I couldn’t afford to do much about it at the time but eventually went back in near the end of 2023 and told them it wasn’t running what I wanted. They ended up telling me I couldn’t just swap out the parts in the current build I had, so instead they created me a list of parts so I could build a new setup from scratch. This was frustrating but at the time I did enjoy putting it together myself and the new case allowed me much more room for improvements down the line. The PSU they sold me was DOA and upon going back to return it, they upsold me a new one saying that it was a better idea to upgrade with the rest of the parts I had. This was also obviously very frustrating considering they’re the ones who put the original PSU in my part list. After the rebuild, I was able to get Detroit to actually launch but playing was like flipping through a choppy paper animation. Super stuttery and despite somehow making it through a decent chunk of the game, it eventually just crashed my whole computer at the same exact chapter each time. I ended up upgrading my GPU from AMD to Nvidia at the advice of my friends who are experienced in gaming PCs. When buying, I confirmed with the customer service team that this would fit my PC and I wouldn’t need anything else upgraded. Still, the games weren’t running properly. Went back and upgraded my CPU to better fit the new GPU since there was a clear issue showing up in my testing program with the compatibility. I was again assured by the rep I spoke with that it would run the games I wanted with the parts I already had in my build if I just updated the CPU. This time the game ran a bit better, didn’t crash but it still lagged like crazy. Went back AGAIN and finally they tell me my CPU is faulty but sell me a new bundle deal to upgrade my RAM, Motherboard, and CPU. I was never told any of these things were an issue until I paid them $50. Again they assured me multiple times before this that yes- the build they sold me in the beginning would definitely run the games I’m looking for and continued to stand on this while I upgraded each part one by one. I go home again, don’t have screws for the new motherboard to install into my case. I again had to go back and pay for more screws because for whatever reason they don’t come with the new parts they sold me and I was never told that the ones I previously had installed were incompatible. I’ve sunk over 2k into this computer over about 2 years just to get it to work the way they told me it would in the beginning. They also charged me for a free consultation. Only $0.01, but ouch - it was just adding salt to the wound. I don’t make a big salary, so it’s been an excruciating long money drain working with them. I hate this place with a burning rage but it’s the only local store that has what I need. They are the ones who sold me my initial build so the only reason I go back is to get them to clean up their own mess. If I get my PC back and it actually works, it will be the last time I ever step foot in there. Customer service is complete garbage and their techs at the sales desk don’t know jack about what they’re selling you. They’d gladly charge you just to go inside if they could. Probably ask you for a tip while they’re at it.

I was working on my 3rd build and ran into a problem that after researching the Asus website for support, which I found useless, I decided to take my computer to MicroCenter for repair. They diagnosed the problem and fixed it. Worth the price of the repair. I find anytime I have a question about parts their staff is more than happy to assist.

My MC store is very well run with knowledgeable people. Never walked out without finding what I walked in looking for. Returns are hassle free as well. The website is good too. No bait and switch. Price for Apple products are lowest I have seen.

Just received my laptop. Amazing price and top quality so far. Was 50 % reduced compared to other places and completely new. Thanks Micro Center. Highly recommend!

I want to start by saying I love this store, the customer service is great and they have every part for a pc that i need or could want and i would give the store itself a 5 star review but I gave it 2 stars because of an experience i had with the PC repair part of the store. In no way shape, or form am i bashing the store or anybody that works there. I recently built a PC for my brother in law this past week but when I finished, the PC wouldnt turn on. i spent 2 days researching and trying different things but nothing was working. I took it to micro center to have it looked at and fixed and they said it would take up to 72 hours to diagnose and fix which was perfectly fine. They got back to me 2 days later saying the CPU cable on the PSU was faulty so i brought another CPU cable up there and let them try it and it still wouldnt turn on. I heard the guy working on it tell his co worker that he tried one of their tester power supplys and the PC turned on but, he came back to us and said we had a bigger problem and they would have to keep it even longer. We bought a new PSU while we were there and asked if we could take the PC home and put the new PSU in and see if that was the problem but he said no, so we asked him if he could test the new PSU since he already had the PC open and ready to plug in a new one but again, he said no. He said no because they were about to close but it was 8:04 and they close at 9 so he still had 56 minutes to test it when it takes not even 5 minutes to plug the PSU cables in and see if it turns on, and at this point we had already made 3 trips down there for that pc when we live over 40 minutes away so it was very aggravating. He said he would keep it and test it first thing in the morning[today] and we spent all day waiting around with no answer so we drove down there to get us both a new wrist rest for our keyboards and when we walked in the store, both techs were sitting in chairs talking and laughing and bullcrapping around and our PC was no where to be seen on the work benches but nobody else was in there getting a PC fixed so i texted them asking how much longer it would be because i wasnt making a 4th trip down here within 3 days to get it and they finally texted me an hour before they close saying they were starting on it but by the time they finish and my drive down there I would not be able to get it today which means it would extend the 72 hours into 4 days and we still have to pay the installation fee for the new PSU. I will continue going to micro center for parts for my PC and accessories but never again will i take a PC there to get repaired and im not telling anyone to not take their PC there to get repaired but ,make sure before you do, if you can fix it at home do it. Dont make the drive and waste the money on them if you dont absolutely have to.