Mia MelonReviews of miamelon.com

maybe i was too hasty. Tanya did get back to me. Not only did she get the RMA setup for my exchange, she found the right coat, in the right color, in the right size. My wife loves it! Waterproof fashion!

I ordered a Houston jacket in teal and medium and received the Stella in red and xl. I have emailed and facebook messenged several times and Tanya from customer service responded once and now hasn’t replied at all for over a week. It turns out their servers were down. They are sending my new jacket, now. I also ordered 2 bags, that are water resistant and they are working great so far.

Quick response, individually catered -- I can tell they care about their customer's satisfaction. Very refreshing dealing with this business.

So incredibly disappointing. I honestly don't know how this company is still in business with their apparent disrespect and disregard for their customers. Being new to the PNW, I desperately needed raingear, and locals recommended Mia Melon. So, I ordered a rain jacket and a tote on November 7th. Since I ordered during a sale, I expected slightly slower shipping. I didn't expect to receive absolutely zero notification about the status of my order for over two weeks. All I received were a bunch of duplicate order confirmation emails with different order numbers on them. So, I emailed Tanya. She responded that it was stuck in pending and she would send it to process again. No response to emails in week 3 or 4. I finally located a number and texted her, in addition to an email in week 4, and let her know that if my order wasn't shipped or refunded immediately, I'd process a chargeback. She responded that she was checking the warehouse... and that was it. No answer. No activity. No nothing. So, I processed a chargeback. The next day, I received a notification that my order had shipped. Today, I received the order and found that they sent the wrong size. Now, I get to play email tag with Tanya again for what will likely be another 5 weeks. This was just so incredibly disappointing. I was so excited about my order, but now it's back to the drawing board on cute but functional raingear.

I have emailed customer service three times now to start a return of the coat I ordered, which is lovely but doesn’t fit me. I have received no response whatsoever. Pretty disappointing for a company I really wanted to like.

Very beautifully made coats and such a nice comfortable warmth! I wore mine at the Christmas parade, temperatures hovering around 0 deg C. I bought the hailey but could've gotten a size small instead of xs.

I ordered 2 months ago, sent at least 4 emails (received no response), tried calling numbers on their website (busy tone),and left messages on social media (gets deleted). I see updaters on their websites for new sales and saying orders will be shipped, nope. Non-existent customer service, and I'm out $200 that I'll have to dispute.

Like many others, I have sent emails to customer service and have received no response. The jacket I received does not fit per the size guide and I need an exchange or refund. Very disappointed.