Mia MelonReviews of miamelon.com

I have a mia melon jacket from a few years ago and wanted another but it was too small.

Our order arrived with very fast shipping! One item received was too small. It took a second email to receive the RA required for the return and exchange, but then that happened within minutes! The quality of the raincoats was wonderful, as it was years ago when we first discovered this company. The fabric is substantial with a very nice visual texture and the two colors received were lovely. The insulated coats are so practical. But with the two styles ordered --Whitney and Stella -- we had to go up one size on each to fit.

I ordered a coat; it was too small; I sent it back. Two months later and I have not received the requested refund. The company purportedly offered me a store credit but a) I do not want a store credit (and never asked for one) and b) they indicated that they were providing a code to use for the credit but didn't actually provide a code. They are un-reponsive to emails and their telephone number (which I had to dig around for because it does not appear on their website) does not work.

For men's rain jackets, they hit a niche of affordable and great looking. Very happy with the product. If you want to avoid the typical North Face / Patagonia look, these jackets are for you. The customer service rep, Tanya was great. The color I ordered was out of stock so she reached out and offered the available color and a discount code (for a later purchase) to rectify the inventory mixup. In the end, I am happy with the color I got (blue instead of black). I ordered two jackets: 1. Henry in medium, blue. Fits well, I would say slightly towards a slimmer fit. Looks awesome! Removable hood, two-way zipper, thigh length. All excellent features. The color is also nicer in person in my opinion. It is a slightly deeper blue than the photos on the website. My only wish is that it had interior pockets, at least an interior breast pocket. 2. Skyler in medium, green. This is a great light weight spring/summer jacket. The length is awesome as it is slightly longer, so things in your pockets will be protected. Again, this runs slightly slimmer. The arms are a little tight around the elbows when I bend them, but I can live with that. I wouldn't expect a rain jacket to be stretchy there anyways. The removable hood is also awesome. Again, my only wish is around the pockets. An interior breast pocket and exterior hand/waist pockets would be nice to have.

I ordered rain ponchos, which are beautifully made but too bulky for travel. I received no response to an e-mail where I asked about returning these items, as they would not be going on trips with me due to their size. I then went to their website and saw that nothing is returnable if it's "buy one get one". Guess what? Everything on their website is "buy one get one" (at least at the moment) so NOTHING is returnable. Won't be shopping here again. UPDATE 3/1/2024: I did eventually receive a response from customer service offering to refund the bulk of the purchase and issue a store credit for the balance. I very much appreciate this and will take them up on their offer. AND I will be ordering from them again, as I do think their products are excellent.

Still trying to get in touch with the company to return a coat ordered in the wrong size. Based on how small the coat is I am not even sure what the right size would be. I have emailed without receiving any response and responded to an email asking if I got the coat but also no response. And the phone number listed in an Email I did receive when the coat was shipped doesn’t exist. I want to return this coat and get my money back. Originally I would have been happy for an exchange if I could figure out the right size. But now I am not sure I want to deal with this company. Update March 10, 2024. After writing this review I was finally contacted by Mia Melon with their lame excuse that their server was blocking Emails. I don't understand how after writing here they finally found my Email. On February 19th they did finally contact me with the return information and offered an exchange which I declined as I just want my money back. On Feb 23 I mailed back my coat and USPS said it would arrive in 5 days. It has now been over 2 weeks and I have heard nothing from Mia Melon nor have a received by refund. Do not buy from this company they do have a product but if there is any issues at all you will never get any type of acceptable customer service or your refund.

I ordered a coat size S and would like to exchange for a M, sent 5 emails to Tanya and never had an answer!! I bought 4 coats already with them and cannot believe that my emails have been ignored. Will never buy again with this company.

I had a highly disappointing experience with Mia Melon. Despite ordering jackets in my usual size, both medium and large were significantly small. Customer service took months to respond, and only after reaching out via Instagram did I get a reply. I paid for return shipping, but was never refunded. Despite requesting a full refund through email, I was finally given store credit, which is useless to me now. Due to the delays, I had to buy from another company and am still awaiting a response regarding a refund.