Mia MelonReviews of miamelon.com

Usually I’m not the type to leave a bad review online but this time I had to. Backed this company on Kickstarter and they never delivered. They don’t reply to messages on the platform nor to DM’s sent to their social media accounts. I feel totally cheated. They’ve got my money but have never sent me the coat I ordered.

Is this rating for Mia Melon’s service or the delivery service?

I purchased a coat, used a store credit from a previous return and paypal. They sent the wrong coat, I complained and they asked for me to return it. I did and they never sent the correct coat or a refund. Emailed them numerous times. Paypal gave me a refund but the store credit was never refunded. I was a big fan of this company too but will never be purchasing another coat. People ask me about where I got my mia melon coats and I just say I don't remember

EDIT: I just received an email from Rick, who tells me he purchased the company a couple of weeks ago. He tells me he is only learning about some of these returns through trust pilot. He apologized for the situation and tells me he has completed my refund. There is hope!! I would not recommend buying anything from this company. I made a purchase in October, and did not receive anything for months. Despite multiple attempts to contact the seller via email and telephone, I did not receive a reply. I finally started a claim with my credit card company to contest the charge in January. It was only after this happened that my jacket was shipped in February. I did manage to contact the seller at that time, and she told me that they had had some difficulties in the fall and thanked me for my patience. She requested that I submit a positive review For her customer service. I told her that I would be happy to do so once our transaction was completed. Unfortunately, when the jacket arrived, it was not what I had expected. The color wasn’t the same as in the photo and it didn’t fit well. I contacted the seller Again, and she advised I could just send it back for a refund and gave me the return address. I sent the item back with tracking and sent an email to the seller with the tracking information so that she would be aware that it was coming. As far as I can tell by tracking the parcel, it has been waiting for pick up since April 8. I have attempted to contact the seller by phone and email Multiple times to let her know that the parcel was waiting for her and asking when I could expect a refund. Despite multiple attempts, I have not heard back from the seller and have not received a refund. this is completely unacceptable . DO NOT BUY ANYTHING FROM THIS COMPANY!!

I ordered a raincoat for my husband’s birthday and they emailed me and said they did not have that coat but I could choose another one. I told them that I preferred to be refunded my $199.00 and I have not been refunded nor have they responded to my 5 emails. Doesn’t look like I will receive my money back. It has been almost 3 months with no response.

The returns situation is horrible. I’ve now emailed Tanya three times with no response. There’s a limited time to make returns, but how are we supposed to do so and collect a refund if they never respond? Only gave a second star because the coats do seem to be of wonderful quality. It’s just that neither of them fit us so unfortunately we need to return (if Tanya ever writes me back…)

Don't buy from this company. I bought a coat a few years ago and it was great. I wanted to reorder the same coat recently and the sizing had changed. The new coat was much smaller. I have been trying to return it for a month and still waiting on a response from Tonya.

I really wish this company made it easier to return items that don't work. It seems bizarre that I have to email Tanya and wait for her to respond. Why not do as most other companies do and have all that info linked to your order to make it easy. I ordered the skylar jacket and sized up (as suggested) and it's WAY too big. I have emailed Tanya twice and had no response. So, I had to write a review as it seems the only way to get a response.