MetroPCSReviews of metropcs.com

Great service

Yes unlimited 5g but don't work after I hit a quota yeah as soon my phone unlocked I'm gone, and when I complain about if for idk 4+ years told nothing wrong ok $1000 phone brand new yeah service is working fine scam artist's

I have been using Metro for far to long and have noticed on numerous occasions I'll be connected to WiFi and get a message stating I used all my high speed data. Pay for more and still the same thing next week.

I bought a phone from @MetroByTMobile and UPS NEVER delivered it. First Metro told me I received it, then they admitted I didn’t. UPS says only the sender can file the claim. Metro keeps making me wait 48 more hours with NO refund and NO phone. Worst customer service ever. @UPS

WEST TENNESSEE AND NORTH MONROE STREET (Kevin – GM)TALLAHASSEE, FL My experience at the Metro by T-Mobile location on North Monroe Street in Tallahassee, Florida was extremely concerning. After being sold a defective phone at another location, I was directed here by an employee named Paul to speak with the store manager, Kevin. During my visit, Kevin, who identified himself as the GM, sold me what he described as his personal or “old” phone for approximately $140 and stated that the transaction had “nothing to do with Metro.” I was told the device was sold “as-is.” I made it clear that if I wanted to purchase a personal phone, I could have simply gone through Facebook Marketplace. I came into a Metro by T-Mobile store expecting a legitimate retail transaction, not a personal sale from an employee. I was also told that refunds were not allowed because this was considered an “upgrade,” but again, the original phone I purchased was defective from the beginning. No receipt was provided for this transaction either. The device I was sold has also had performance issues, and I am now out a significant amount of money with no proper resolution. I have since moved my service to T-Mobile, where the level of professionalism was completely different. At this point, I am requesting a full refund of all money paid, including the cost of both devices, all fees, and my monthly service charges. I have proof of payment through my bank records and expect Metro by T-Mobile corporate to contact me directly to resolve this matter. This situation is unacceptable and requires immediate attention.

It will not let me give a half star SO, I had metro POS on my phone & the service was TERRIBLE, The Customer service was TERRIBLE, trying to get anything fixed TERRIBLE. So come to find out when I switched to T-mobile the Metro POS Sim card LOCKED my phone to there service only, despite being on same network I could only get partial compatibility & single dropping constantly or can make calls not receive them.. SO not only is Metro POS a totally HORRIBLE company, they also ILLEGALLY Lock your phone to there service after LYING to you saying that a T-mobile phone will work fine with Metro POS because it has same network. SO BEWARE EVERYONE!! Metro POS will ILLEGALLY Lock your phone to there service, now I have to talk to Metro POS & get them to unlock my phone. If they Try & charge me to unlock I will Have so many lawyers up there wazoo they will crap briefcases & paperwork for Eternity..

Save your money to go somewhere else because if something goes wrong with their Network customer service told me sorry but there's nothing they can do in pretty much you wasted your money on service that cuts in and out all day everyday and I don't mean just once or twice I mean hundreds of times they don't care how long of a customer you've been with them I was with them for years and the manager was rude and pretty much said sorry but it's not his problem

Apparently the owner of 17 locations in Charlotte North Carolina is owned by a man by the name of Omar I will omit his last name however I purchased three new phones and noticed on the third day that one of the phones did not have tap pay so I proceeded to the store that is located on sunset and beatties Ford road asking for an exchange.the day before I ha went to the store at 6:00 p.m. they were closing early and the young lady at the door simply said when I told her what the issue was that I had seven days to return the phone if I had any issues and to come back in the morning which is what I did,when I got there the young man contacts the owner, let him know that hey this young lady she would like an exchange the phone Moto g 2026 doesn't have tap pay the phone is still brand new she just purchased it three days ago with no issues she just says it doesn't have NFC on it.the owner then tells him by no means and in no way is he to make a refund or do any exchange.I contact MetroPCS directly to ask them what their policy is and indeed the woman on the phone says no the policy for Metro PCS is that we will exchange as long as there's no thing wrong with the phone it's less than 200mg that have been used and talk time is limited I did meet those qualifications however still yet the owner refused to do anything about it so I'm with the phone that I purchased 3 days ago and I'm not happy with with no resolve. the employees of Omar they are all terrified of this man and employee tells me it's because of him being Arab and stating that he has a lot of money so I guess that means or authorizes him to mistreat people and his customers and just make up rules as he goes as well as not listening or caring about what Metro PCS is policy is. The employees are terrified of him and because of such even if they know what they're doing is wrong they do it because of fear of retaliation in being fired. I don't know how people are allowed today to handle themselves as though they are God mistreating people taking advantage of people with no regard and no consequences. MetroPCS within itself was of no help or assistance to me either stating that because he is a personal owner that there's nothing they could do from their end in spite of them saying wow when they found out what I told them that he said he didn't care about what their policy is