MetroPCSReviews of metropcs.com

Purchased a phone 2 days ago for my elderly father in law on my existing account. Turned out to be to advanced so I tried to return to store. Was told it could not be refunded because it was considered an “upgrade”. Super disappointing given I now have a phone that no one will take advantage off. Shame on me for not reading the small print and shame on them for not clearly explaining the conditions prior to the purchase. $180 down the drain and a serious lesson learned. For every policy there are exceptions and overrides that someone has the ability to perform. It’s polices like this make it super difficult to remain committed when there are so many options out there. Metro PCS - do better!

The reception is bad in some areas and doesn’t work. Overall the customer service has been really bad.

l was thinking on going with MetroPCS I was first told after you reach 30 GB at full 5G speed it will go all the away down i was told it would go to 4g now i'm being told from MetroPCS it will be going to 4g after the 30 gb you will have like 2 g I was told you can not even use youtube or google maps if you do not want mobile data then you can go with anyone but I do not know any one that dose not want mobile data be aware of this info I was told they can make it so it dose not slow down .They tell you one thing after you use it you fine out something l was like going to try it but they got me to think do you want a mobile data you can not use for anything .

Would like to give 0 but the site will not allow. Ordered a device with a phone number, the agent sent it to the wrong address. Metro is requesting I do all the legwork to track down the phone yet they have been paid

Reviewed March 1, 2026 Today is March 1, Sunday 2026 @ approximately 10 AM. I went to the MetroPCS store at the end of Franklin Boulevard in Gastonia, North Carolina. By the DMV and Big lotsI believe he was a Mexican male and his name is Javier. He was very rude. He made me wait for two hours just to LIE and tell me that I could not have my phone number transferred to a loaner phone because the loaner phone had a lock on it. I took the same loaner phone to the MetroPCS in Gastonia on Franklin Boulevard next to the American deli and I had my number transferred to the loaner phone by an expert named Tierra!!’ she was very helpful. She should’ve been a manager with her expertise, patience, customer service skills, along with her bubbly attitude… she was able to solve the issues that I needed to have resolved! The loaner phone that was given to me by Apple because my phone would taken two weeks to be fixed. When I left Javier,my intentions were to go with another phone provider either Spectrum ,Verizon or cricket. He was very unprofessional, condescending, and he is a liar! If it had not been for Tierra I would have been with another carrier!!!

If I could give these people a ZERO I would. do not mess up and get your home or business internet with these people. If your phone messes up and is to where you can not get a text which would be a reason to call customer service they will not help you because they can not send you a pin to a text. They will tell you to go to the nearest store which could be 200 miles away and when you get there they at the store have to call them and you go through the same process again only to be told nothing they can do. The store is not corporate owned so they will not help you in any way unless you buy a new phone which is more and likely used anyways. Just like the internet boxes. I would suggest you all file a complaint form with the FCC. for their scams and failures in giving people what they pay for. By the way this is the company that was suied in New York for saleing used phones as new ones.

I had service with metropcs. I used their "change my due date" service several times, the agent would change my due date and prorate my charges, tell me exactly what to pay. I would pay the exact amount I was told every time. Last month, I chatted customer service like I always did and changed my due date. Paid the exact amount of prorated charges. Then, the next day I had no phone service. I go to an actual store. The employee had no idea why I was shut off. He called metropcs phone agent and was told I changed my due date too much, didn't pay all of the charges so they canceled my account. This was the first I heard that apparently you can only change your due date twice. Also it was the first time I heard I owed them money. Every time I spoke with metro to change my due date, I paid exactly what they said and they never told me there was a limit to changing it. I was only told AFTER they canceled me. Then they wanted over the monthly charges to turn my services back on. I ended up getting a new service provider. I then disputed the last prorated charge because they didn't honor the change of due date. They refused to refund me. My bank dispute team called them on three-way with me and metro argued with me that I knew all along their limit to change the date and I owed them. Metro would NEVER keep anyone's service on if they owed them... this is common knowledge. Now, my bank wouldn't even refund it. At this point, it's the fact that they flat out lied and didn't even hold their end of the deal. The agents are rude and the company is greedy. They are being sued anyway. It's better to go with Verizon att or any company that uses agents in America... even if they are a but more expensive.

Terrible company. DO NOT TRUST! Ordered a phone and these clowns shipped me a defective device. Then expect me to pay to add another line rather than replace the piece of garbage phone they sent me. Why do i have to pay for your mistakes? Trash company.