MetroPCSReviews of metropcs.com

Every since t Mobile bought this company it has become the worst phone service ever no matter what plan you got and wasting money completely sh**y service

Worst company ever, this company allows the computer to adjust things and issues for it. My bank flagged them as being fraudulent. They are now refusing me to pay over the phone or on the app. With cards I’ve been using for years. Won’t give me an extension because of the issue last month and it being within 30 days. Once your phone goes off, they want you to pay with cash. Which means take money out your bank, possible atm fee, pay an additional $5 on top of your bill or burn out your gas. This company is not worth all that with its shity service. Service barely works. Especially, traveling. I e had them for over 10 years and that doesn’t matter. They don’t care if you’ve had them 20 years long as they’re getting your money. Pissed me clean off.

By far Metro PCS has is the best, and has amazing customer service over the phone and 8 of 10 times in store because it gets busy. I have been with metro for over 6 years and I've always had knowledgeable helpful reps that are willing to assist with all my meed and really try and help me get the best deals and most out of my service. They rin in the TMobile network and that's if not the best top 3. I can't exclude that the rates and top notch and the phone selection is huge. Every well known device is almost always available unless they sold out but avail at another store or within a day or two. Stop wasting your money else where Metro PCS is your place to get connected. Guaranteed service everywhere. Thank you Metro you guys deserve a 5 Star review.

Oh my God I don't understand this woke society I went to two of their stores today 1-11- 2026 it's a Sunday. No one's ever heard of this before but for some strange very strange reason this store along with the store in Darby yes I had to drive that far to find another store do not open on Sunday until 5:00 p.m. who in God's name is driving out there looking for a Metro store at 5:00 in the afternoon what is a stay open till like 11:00? It's backwards woke craziness and I don't understand how these companies don't fire these people and say look we have to find another way to do this because these people aren't working normal hours they don't know what they're doing when you get into the store many times for instance I went for a new phone last year and all the phones they had was over $225. Which is another taking advantage of Americans I don't think Metro along with many other of these phone companies sell businesses whatever you want to call them are run by Americans. It's like ever since these dei programs and political correctness exploded off of social media where people spend 25 years on there looking at the screen moaning, "DUUUH. IT'S GLOWING." This is the society we have and if you think it's okay then there's something mentally wrong with you and I bet you are on every social media platform out there bullying and telling everybody else how wrong they are for speaking reality. This company is so bad I don't understand the hours American people do not have those hours there are mothers who need to go to work there are men who need to take care of their families there are people who need to have free time from the stress in America and all word dealt with all we have to deal with pardon me, is these moronic people who were brainwashed from living on social media for 25 years they don't know what's real and what's not they're scary. What a terrible company absolutely pitiful.

Mostly I've had good luck and help when it comes to metro. So really I have to do right by their star rating. The only issue I've had was recent in them telling me a brand new unlocked phone was locked into another carrier when it was in fact just a lack of insight from the person I was speaking with that didn't know what they were doing. The second person I spoke with got the phone activated. You could tell with the second person immediately they he knew what he was talking about and what to do. There's a trick when going from regular SIM cards to E Sims and Metro doesn't yet support Sim to E Sim transfers so they have to redo your E Sim. Some companies you can just scan your old phone and the new one can just absorb the old sim number.

Beware: Been a customer of metro for 7 years and I decided to switch to Verizon a few days after making a payment to metro and they wouldn't give me ANY portion of my prepaid monthly payment back. They must be going bankrupt to be that dishonest and petty. So glad I left now.

I am writing to formally file a complaint regarding a recent issue I encountered with a phone purchase made through MetroPCS technical support over the phone. I have been a loyal MetroPCS customer for over eight years, currently maintaining four active lines, and until now, I have always been satisfied with the service. During my call with technical support, I explained to the representative that I was having issues with my current device and simply needed to swap phones. The representative informed me of a special offer for a replacement phone for $50—no more, no less. This seemed reasonable, and I agreed to proceed with the purchase, providing my credit card information. I was explicitly told that once the phone arrived, I could call customer service and it would be activated immediately with no issues. However, upon receiving the phone, both MetroPCS technical support and the nearest MetroPCS store in Clermont informed me that the device I received was intended for a brand-new account, not an existing line. This is completely opposite of what I requested and what I was told during the purchase. I never asked for a new line—I only requested a device swap for my existing service. Additionally, I was told during the initial call that I could use this phone overseas, which is important because I travel frequently. I have now been informed that the device cannot be unlocked for one year, making it unusable for my travel needs. This is a major inconvenience and a clear case of misrepresentation by the call center. This situation has caused unnecessary frustration, wasted time, and financial inconvenience. I feel that I was misled by MetroPCS technical support, and the product I received does not align with what was promised. If this matter is not resolved promptly and fairly, I will have no choice but to file a report with the Better Business Bureau, as what occurred appears to be deceptive and misleading business practice. I respectfully request the following resolution: Immediate correction of the issue, including activating the phone on my existing line as originally intended, OR Replacement with the correct device that can be used with my current account, unlocked as promised, OR A full refund, if the above cannot be resolved. I expect timely communication from MetroPCS corporate to address this matter. I appreciate your attention and look forward to a swift resolution

Thank you Eli for your excellent customer service