MetroPCSReviews of metropcs.com

HELLO, ANY AND ALL METRO PCS CUSTOMERS, DURING THIS TRYING TIME OF THE CORONA VIRUS OR CHINA FLU, METROPCS AND I HAVE BEEN A CUSTOMER FOR 15 YEARS. NEVER HAD A PROBLEM WITH THEM EVER, WELL NOW, THEY DECIDED TO SCREW ME OVER, THEY SHUT MY SERVICE OFF AFTER I PAID FOR A THREE DAY DEFERMENT ON A DUE DATE WHICH I PAID. AND A SUPERVISOR LIED AND ALSO A COUPLE OF AGENTS.TELLING EVERYTHING IS JUST GREAT DON'T WORRY BE HAPPY!!!!! YOUR SERVICE WILL NOT BE INTERRUPTED!!!!! BIG FAT LIES ALL LIES. SO NO CUSTOMER LOYALTY AT ALL NOT A BIT!!!! I GET TREATED THE SAME OR WORSE AS SOMEBODY WHO BUYS A ONE DAY FLIP PHONE!!!!! DON'T FORGET I PAID FOR THEM TO DO THIS TO ME. I LISTENED TO THE SUPERVISOR AND AGENTS NOW ALL CALL CENTERS HANG UP ON ME. SO TO ME THEIR SAYING SCREW YOU BUDDY. I HAVE NOT MISSED A PAYMENT IN OVER 10 OR 15 YEARS. AND I PAID THIS TIME. SO WHOEVER WANTS A GREAT PHONE COMPANY WHO HAS CUSTOMER LOYALTY DONT GO TO METRO PCS BY T MOBILE. JAMES PALMISANO.

You know before I was with tmobile I was with metro and loved it. Nowadays this company seems to be just about whatever extra money they can make, they will. I bought my sim card online and was told by every metro pcs store around me that I can call to acrivate it and no activation fee will be charges. NOT THE CASE with my customer service agent! She tried so hard to convince me that they were lying. after getting fed up with my statement she hung up and still created the account without confirming it with me. I can see why people review your company so low.

Metro PC is worst phone company we shut down do to Corona virus and we stuck in house cause government shut down still shut my phone off I'm going over to boost Mobile the worst company they don't care about there customers Charles Wade iNew York lot people leaving metro for boost Mobile they great job with there buyers and really care 3/20/2020 be safe people

I've been a customer of Metro PCS for about 12 years or so. My local store is fantastic and Sunny at my location is on point! Personal, kind, knowledgeable, professional, and goes above and beyond. Customer Service over the years has been stellar about 90% of the time, I consider that successful!

It all started on January 22nd when I bought a new phone for $270. I dropped my phone and it shattered a week later. "Luckily" I have total protection insurance, or so I thought. I was only mildly annoyed when a week after buying the phone I had to pay $100 for a replacement. Which of course was defective. At this point I just wanted to take my business elsewhere. Of course it would take 14-21 days to get my $100 back and since I was in the middle of job search I couldn't afford to spend days without phone service. As it turns out that was the least of my problems. Metro PCS is not a no contract provider if you happen to purchase a phone from them. There is a 180 day of continuous service REQUIREMENT before you can unlock a new phone. So for 5-6 months you have to pay Metro for phone service even in the event of dissatisfaction with the service you receive. Which in my experience is the real problem. I live in a county in California where the government has mandated a shelter in place stay home order. Which sucks because I don't get good service at my home. Even though I live within a perfectly good coverage area according to their website. Since February 27th I have 50+ screenshots of my lack of internet/network connection. I've called and complained 30+ times. I've been a customer since 2013, I pay for $60 unlimited data and have since 2013. But now I have no real options. Since Metro decided to lie to people about unlimited data access after 35GB of data has been used in a month and being a no contract provider in light of their 180 day policy PLEASE DON'T GIVE THEM YOUR MONEY. I am stuck in this situation but you don't have to be

Stacie was very helpful in giving me options for my phone plane and update needs.very friendly and knowledgeable. Great employee.5***** service. Thanks Stacie. Have a great day.. This is for the All saints road location.

I have had a problem with one of my phones... to solve the problem they suggested I buy another one now I have 5 cell phones. Completely don't understand how buying additional products solves any type of problem. Down because my service is not working due to the Coronavirus customer service hung up on me. If I could give a lower star than one I would.

I love their service and price... I've been with metro for almost 10 years now however their customer service reps are almost always completely useless and now they make it a complete hassle to switch phones if you have broken your old one and cant receive their stupid text MSG to verify your account... and now they seem to not offer any sort of way to turn that text verification off which i would very much like to be able to get rid of