MetroPCSReviews of metropcs.com

Dear Franchise Owners, Time has come to voice our concerns with MeteoPcs...We want our power back in the hands of consumers , Boycotting will let MetroPcs By T-mobile on notice we are taking action against MetroPcs who are doing absolutely nothing for their loyal customers.

they Finally got some Covid 19 package to help customers pay half of their bills to stay connected, though you get 2GB internet only, at least they finally did something to help people, I raise their star by 2 more

I am writing about this because like many reviews I have read I've been in a similar situation at this moment where the whole world is going thru this pandemic my situation is like many others in the US I've been with metropcs for years and all my family and friends but lately I've been really disappointed with their service and now with all these going on, they can't give us a decent extension they sound like robots that you can't even understand their compassion for fellow humans is pathetic , their customer service level is the worst , I'm Soo upset of how they treated me , I explained my situation and they kept sounding like robots ,like many other people this has forced me move to their competition, their advertising is false ,they don't care about us customers they are just wanting to satisfy their bottom line i tried to speak to a supervisor and manager and was put on hold and after waiting an hour u was hung up on SO UNFORTUNATELY After buying Sprint their service is getting worse They were just acting while they were approved of the merger and then they went back to their old ways and worst of all they're customer service is in another country it should be brought back to our country so many of us are without work and they farm out their business Soo unfortunate ,that's another reason I can't continue with them

To the whole Roanoke crew at MetroPCS you ought be ashamed and fired and then all your phones disconnected.for the way I was treated during a world pandemic. Not only was the girl Jackie blue eyes long black hairextremely rude in a smartass caddy no interest in even acknowledging me but charged me 16$ to activate a phone that she knew would not activate and sent me on my way then closed off my service on a Friday and cause me to lose a week's worth of wages and when I returned to confront the issue she could not have been Ruder laughed at me said it wasn't her fault wouldn't let me talk to a manager wouldn't give me an explanation wouldn't give me my money back wouldn't do anything but be extremely rude if you keep her in your employment you won't have a service cuz I'm taking everybody that I can tell about Metro with me I have since gone to another service she should be ashamed of herself as your whole crew shirt Roanoke time to clean house shut iit down .

I was having problems with my phone. I went into the metro on Bellevue and Prince and had the best experience. Customer service seems to be a lost art but Kevin went above and beyond. He was a bit busy as he had 3 customers come in at one time. He acknowledged each of us and went about helping us calmly and efficiently. When it was my turn he explained to me what caused my phone to freeze and told me how to prevent it from happening again. He was very knowledgeable and helpful, along with courteous. Thanks, Kevin.

Today i am very upset with Metro! I think you guys actually glitch the system when customers are trying to pay bill. I however, needed an extension!!!! I am out of work and needed my phone services on. I didnt have 60 dollars to waste on a phone bill!!!! BACK TO THE GLITCH... screen kept glitching when trying to get extension and i could not read it.... Also it kept saying extension unavailable... So i went ahead and paid only for the screen to show the same plan one gb lower for 15 dollars!!!! Now nobody available to take my call. You people know what youre doing and its bull rap

Mala cobertura en el área donde vivo.

I've generally been happy until recently. I couldnt come with full payment. They give three extra days of talk but no data. With shut down of state. What good is talk? I wanted to change my plan to one I could afford this month. Useless. If customer service is there it wasn't for me. I had to borrow for friends to get my phone on. Believe me I'm done with metropcs. Cold hearted business if u care for your customers give us data to get the current news while we're stuck at home. Update: I finally got help from metropcs since writing review. Customer service representative was quick. He resolved 2 of my grips but the process with resolving acouple of my issues still incredibly frustrating.